IT Helpdesk Apprentice Mansys Uk Limited

Estio Training has an exciting new opportunity for an IT Helpdesk Apprentice. Mansys are a well-established IT support company seeking an enthusiastic individual to and join their team at their site in Bradford.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday to Friday 9-5.30

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    24 Oct 2017

  • Date posted

    23 Nov 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001141535

  • Positions

    1 available

Level 3 Estio IT Apprenticeships

IT Helpdesk Apprentice

Bradford, West Yorkshire

£150 Per Week

Please contact rebecca.greenwood@estio.co.uk or call 01133500333

Estio Training has an exciting new opportunity for an IT Helpdesk Apprentice. Mansys are a well-established IT support company seeking an enthusiastic individual to and join their team at their site in Bradford. 


Throughout the apprenticeship you will be mentored by existing members of staff and trained to provide IT helpdesk support to clients in order to resolve technical problems encountered in the operation of hardware and software. 
 

Role Description:

  • Technical support for users for hardware and software systems
  • Performing diagnostic tests, modifications or repairs to software and hardware
  • Monitor helpdesk calls and logs and take appropriate action to ensure satisfactory response to set SLA's and KPIs
  • Work as part of a team to gain the best outcome for customers
  • Any other ad-hoc duties as and when required by the business.

 


Requirements and prospects

Desired skills

  • Attention to detail
  • Good appearance and personal presentation
  • Hardworking and motivated
  • Willingness to learn.
  • Friendly; out-going personality
  • Eager to learn on the job
  • Enthusiasm
  • Initiative

 

Personal qualities

  • Well-presented with a professional business manor
  • Wide IT knowledge as demonstrated by relevant qualifications
  • A quick learner who responds well to new tasks
  • Well organised and able to work with a high degree of accuracy
  • Dependable, self-motivated and the ability to work independently
  • Good team player who can work productively with colleagues
  • Positive and enthusiastic
  • Excellent communication skills

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths),

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

**Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**

About the employer

Mansys are a well-established IT support company seeking an enthusiastic individual to and join their team at their site in Bradford.

Employer

Mansys Uk Limited

Address

Trevor Foster Way

Bradford

BD5 8HB

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Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive 7 weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 


Training will lead to industry-recognised qualifications including: 
Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
Level 3 Diploma in Professional 
Competence for IT and Telecoms Professionals 
BTEC Level 3 Extended Diploma in ICT Systems and Principles 
Functional skills, Maths L2, English L2 and ICT L2 
PLTS and ERR 

Estio training also offer the following optional units: 
Microsoft MTA  - Networking Fundamentals

Microsoft MTA – Windows Operating System Fundamentals

CompTIA A+
CompTIA Network+ 
CompTIA Security+ 

 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Rebecca Brown 01133500333 rebecca.brown@estio.co.uk


Before you apply

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Closing date: 10 Oct 2017