GP Receptionist Apprentice

Darley Dale Medical Centre

A opportunity has arisen for a Receptionist to join Darley Dale Medical Centre. You will be the face of the practice and will be responsible for the smooth running of the front of house, as well as back office functions carried out by the reception team. This role offers 30 hours work per week over a shift pattern, including mornings and evenings.

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Closing date: 31 May 2017

Apprenticeship summary

Weekly wage


Wages explained
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

There are two reception shifts per day: morning (From 8am) and late shifts (until 6.30pm), and the occasional Wednesday evening until 8pm may also be required.

Total hours per week: 30.00

Apprenticeship duration

13 months

Possible start date

01 Jun 2017

Date posted

17 Nov 2016

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



2 available

  • As a GP Receptionist you will be working and completing a variety of tasks.
  • These tasks include:
  • Booking, cancelling and rearranging appointments
  • Answering phones and dealing with patient queries
  • Daily management of tasks and patient notes
  • Filing prescriptions and new records after they have been summarised
  • Call & recall for QOF and chronic disease management
  • Filling clinics for HCAs and the Practice Nurse
  • Chasing up results for patients
  • Handling samples & chaperoning
  • Dealing with Email, Faxes and referrals
  • Opening post and allocating documents
  • Attend mandatory training sessions
  • Making sure the morning, afternoon and evening clinics run smoothly
  • Assist other team members with their day to day activities as necessary
  • To fulfil the requirements of the Apprenticeship scheme
  • As part of the apprenticeship you will be working towards a Level 2 Business Administration

Requirements and prospects

Desired skills

Face to face communication skills

Excellent telephone manner

Able to work under pressure and to strict deadlines


Problem solving ability

Personal qualities

  • Attention to detail
  • Enthusiastic & willing to apply learning
  • Able to work on own initiative as well as part of the team
  • Confident & outgoing manner
  • Positive attitude
  • Ability to work to deadlines

Qualifications required

  • You should ideally have 3 GCSEs at Grade A*- D or equivalent, being Maths, English & ICT.
  • Knowledge of MS Office, Word & Excel

Future prospects

On successful completion of the Apprenticeship, satisfactory performance and attendance, the candidate will be considered for a permanent position with the company.

About the employer

The Darley Dale Medical Centre, incorporates surgeries at Darley Dale near Matlock, Winster and Youlgreave near Bakewell. Their dedicated team treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.


Darley Dale Medical Centre


Columbell Way

Two Dales



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Training provider

  • NVQ in Business Administration - Level 2 
  • Certificate in Business Administration – Level 2
  • Functional Skills English (if applicable)
  • Functional Skills Maths (if applicable)
  • Functional Skills ICT (if applicable)
  • Employment Responsibilities and Rights
  • Personal Learning & Thinking Skills

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Training Services 2000 Ltd


Emma Braybrooke 01332 296 995

Before you apply

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Closing date: 31 May 2017