Apprentice Customer Service Agent ATHENA ANPR LIMITED

If you enjoy the challenge of a fast moving and varied working environment and working as part of a team then this is the role for you. This is a fantastic opportunity to join an exciting and vibrant company.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon – Fri 8:30pm – 5:30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Oct 2017

  • Date posted

    10 Nov 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

A customer-focused, friendly and helpful person, you will enjoy interacting with people over the telephone, while focusing on solving problems and getting results. Accuracy and attention to detail are critically important and the ability to keep calm under pressure is a must.

Your role will be to:

  • Providing a rapid, polite and professional response to incoming calls
  • Collecting payments for outstanding charges by both inbound and outbound telephone calls
  • Processing and logging customer payments
  • Updating accounts immediately and accurately onto the database before the end of the call
  • Logging and helping to resolve all disputes, ensuring they are followed up appropriately and that all relevant parties are notified of the outcome
  • Recording and answering correspondence as required, using a combination of standard letters and personal responses
  • General administrative duties 

Requirements and prospects

Desired skills

  • Accuracy
  • Attention to detail 
  • Ability to keep calm under pressure

Personal qualities

  • Someone with an enthusiastic, professional attitude and a commitment to learning new skills

Qualifications required

  • The ideal candidate will be someone ideally with 5 GCSEs (Grade C and above) or equivalent, including Maths and English.

Future prospects

There is real potential for career developments within the business once the Apprenticeship is completed.

About the employer

The Employer is a young, friendly company based in Ascot, Berks, which specializes in debt recovery and credit control.

Due to the rapid expansion of the business, they are now looking for new Customer Service Agents to join their busy team. These varied and interesting roles will provide ample opportunities for enhancing your skills and amassing relevant knowledge, and there is real potential for career development within the business.




Silwood Park

Buckhurst Road



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Training provider

  • The successful candidate will undertake a level 2 BTEC Diploma in Business Administration.
  • This may include Functional Skills in ICT, Maths and English. This will be delivered by Weir Training.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Weir Training Ltd


Kerry Newton 01932567626

Before you apply

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Closing date: 29 Sep 2017