Apprentice IT Service Desk Analyst Plexus Law Ltd

Estio Training has an exciting new opportunity for an Apprentice IT Service Desk Analyst with Plexus Law. The position is based in Leeds.

Sign in to apply

Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage

    £211.53

  • Working week

    Monday to Friday 9-5.30

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    12 Oct 2017

  • Date posted

    11 Nov 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001136249

  • Positions

    1 available

Level 3 IT Apprenticeship                                                                                                    

Apprentice IT Service Desk Analyst

Central Leeds

£11,000/annum

35 hours/week

 

Please contact alexc@estio.co.uk or call 01422 898888

Estio Training has an exciting new opportunity for an Apprentice IT Service Desk Analyst with Plexus Law. The position is based in Leeds.

Plexus Law is a specialist defendant insurance practice with offices in London, Manchester, Leeds, Croydon, Evesham, Liverpool and associated offices in Scotland. The firm works with insurance companies, corporate and public sector clients and the Lloyd’s market.

 

Job Role

To work in a supported learning environment to develop the skills and knowledge which will assist the apprentice to complete their qualification and secure employment and progress in their career in the future.

 

Within the role you will learn and develop skills within Active Directory, GPO, Microsoft Exchange, Windows Terminal Services, IP Telephony, and Microsoft Office.

 

The successful candidate will provide support to the Service Desk Team supporting a user community of 1000+.

 

Main duties:

  • Logging and categorising calls on the call logging system with high standards of detail.
  • Proactive in providing feedback and to the user regarding an issue until a resolution can be found.
  • Liaising with intermediate support teams within the department and also third party companies.
  • Escalate unresolved incidents to second line support teams.
  • Record clearly and concisely the fault and resolution at a detailed level and in line with any timescales set out in the Service Level Agreement.
  • To manage the support provision from any third party supplier's.
  • To provide trend analysis from Service Desk software including the creation of daily/weekly reports.
  • To provide customers with regular updates and agree call resolution before closure.
  • Making sure that a suitable level of first time fixes is achieved without escalating the problem.
  • Housekeeping tasks, monitoring, checking and dispensing fixes for known issues as small as they may be.
  • Creation of knowledge and solution guides.
  • Contribute effectively to the establishment and maintenance of the departmental knowledge base.
  • Any other duties commensurate with the role

 

 


Requirements and prospects

Desired skills

Essential Knowledge:

  • A good technical knowledge of Windows XP, Vista, 7, 8 and 10.
  • Microsoft Office
  • Understanding of network concepts

Essential Skills:

  • Able and willing to follow instructions and learn new tasks
  • Attention to detail
  • Tactful and diplomatic

Personal qualities

  • Willing to organise own workload
  • Problem solving skills
  • Interpersonal skills

Ability to communication superbly, both with technical and non-technical staff

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths

Future prospects

The role is a 12 month fixed term contract that could potenitially offer long term security and the opportunity to progress into a permanent position.

Things to consider

** Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**

About the employer

This company are a specialist defendant insurance practice with offices in London, Manchester, Leeds, Croydon, Evesham, Liverpool and associated offices in Scotland. The firm works with insurance companies, corporate and public sector clients and the Lloyd’s market.

Employer

Plexus Law Ltd

Address

Josephs Well

Hanover Walk

Leeds

LS3 1AB

You must have JavaScript enabled to view a map of the location


Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 


Training will lead to industry-recognised qualifications including: 

Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
Level 3 Diploma in Professional 
Competence for IT and Telecoms Professionals 
BTEC Level 3 Extended Diploma in ICT Systems and Principles 
Functional skills, Maths L2, English L2 and ICT L2 
PLTS and ERR 


 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Alex Christodoulou 01422898888 alexc@estio.co.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 28 Sep 2017