IT Support Apprentice Brammer Plc

Estio Training has an exciting new opportunity for an IT Support Apprentice with Brammer based in Manchester, Wythenshawe.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage

    £173.07

  • Working week

    Monday to friday 9-5.30

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    03 Nov 2017

  • Date posted

    27 Oct 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001130461

  • Positions

    1 available

Level 3 Estio IT Apprenticeships

IT Support Apprentice

Manchester

£8,000/£9,000p/a

Please contact honor.greenwood@estio.co.uk or call 01422 898 888

Estio Training has an exciting new opportunity for an IT Support Apprentice with Brammer based in Manchester, Wythenshawe.

Brammer have an exciting opportunity to work within the Head office in Wythenshawe; they are looking for a new member to join the team through an apprenticeship to assist in providing 1st line technical support to internal customers, assisting them with hardware and software problems via the telephone, portal or email.

Brammer operate from over 90 Sales & Service Centres, offering nationwide coverage and are the European’s leading specialist distributor. Brammer supply high quality reliable parts from the world’s leading manufacturers with over 3,500,000 products available from there extensive distribution network across 18 countries in Europe. From this they have been able to expand and employ over 3,000 people across Europe.

DUTIES AND RESPONSIBILITIES:

  • Provide technical 1st line IT Support for Brammer staff. Establish the level of assistance required and if necessary progress the call to the next line of support for further assistance. Always own the call, keep the caller informed as to the call progress and provide suitable workarounds and/or contingencies where possible
  • Deliver excellent customer service for all support requests or incidents and adhere to all service management principles
  • Log all incidents on the Service Desk Management system. Take ownership of user problems and be proactive when dealing with user issues
  • Install, configure, repair and support computer hardware and software.

 


Requirements and prospects

Desired skills

  • Attain and improve qualifications relevant to role for which support will be given
  • Work under pressure and complete tasks assigned in a timely manner
  • Identify potential issues and resolve in a proactive manner
  • Ability to plan and carry out work when regularly unsupervised
  • Confidence and professionalism in dealing with a senior members of the company

Personal qualities

  • Good communication skills, both verbal and written, with keen attention to detail. Must be able to work effectively as a team member.
  • Assembly, installation and deployment of PCs and user hardware
  • Provide application and networking support for Microsoft Windows PC
  • Installation and support for MS Office and other desktop applications
  • Basic user administration for Windows Active Directory and Exchange
  • Provide support for printers, projectors and other peripheral equipment
  • Inspire confidence and gain trust of Brammer staff

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

** Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**

About the employer

Brammer operate from over 90 Sales & Service Centres, offering nationwide coverage and are the European’s leading specialist distributor. Brammer supply high quality reliable parts from the world’s leading manufacturers with over 3,500,000 products available from there extensive distribution network across 18 countries in Europe. From this they have been able to expand and employ over 3,000 people across Europe.

Employer

Brammer Plc

Address

Claverton Court

Claverton Road

Roundthorn Industrial Estate

Manchester

M23 9NE

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Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 


Training will lead to industry-recognised qualifications including: 
Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
Level 3 Diploma in Professional 
Competence for IT and Telecoms Professionals 
BTEC Level 3 Extended Diploma in ICT Systems and Principles 
Functional skills, Maths L2, English L2 and ICT L2 
PLTS and ERR 


Estio training also offer the following optional units: 
Microsoft MTA  - Networking Fundamentals

Microsoft MTA – Windows Operating System Fundamentals

CompTIA A+
CompTIA Network+ 
CompTIA Security+ 

 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Honor Greenwood 01422 898888 honor.greenwood@estio.co.uk


Before you apply

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Closing date: 20 Oct 2017