Customer Support Technician Apprentice Touch Retail Ltd

Touchretail Ltd require a Customer Support Technician Apprentice to provide IT support remotely to retail customers. This is an excellent opportunity to gain experience and a nationally recognised qualification and could lead to a permanent position.

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Closing date: 27 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday / Working patterns TBA

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Sep 2017

  • Date posted

    20 Oct 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Benefits: As an apprentice through Newcastle-under-Lyme College, you will have access to all of our College facilities.

Job Description:

  • Installing software systems for new clients
  • Update outdated software for customers
  • Problem solving for customers over the telephone
  • Using bespoke software
  • Update current customer database
  • General administration support
  • Solving customer problems using remote software

Requirements and prospects

Desired skills

  • Good communication skills
  • Good IT skills.

Personal qualities

  • Good team worker
  • Desire to learn
  • Reliable
  • Flexible.


Qualifications required

  • 5 GCSEs or equivalent Grade A*-C (or equivalent) is essential for this position.


Future prospects

Could lead to a permanent position for the right candidate.

About the employer

Touch Retail are a leading UK based retail service software provider, who develop, supply and support integrated retail management systems to independent retailers across the country.


Touch Retail Ltd


Tape Street



ST10 1BD

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Training provider

  • Level 2 Certificate in Customer Service

  • Level 1 Functional Skills in Maths and English

  • Award in Employer Rights and Responsibilities

  • Personal Learning and Thinking Skills

  • Technical Certificate in Customer Service

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Newcastle under Lyme College


01782 254287

Before you apply

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Closing date: 27 Aug 2017