Apprentice IT Support and Networking Executive Gerald Grundy Computer Services Ltd

You will be joining a business with an enviable reputation with its customer, offering first line support and assistance when and where required.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    9-5.00pm (Monday to Friday)

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    08 Oct 2017

  • Date posted

    20 Oct 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Ensure that all support customer calls are a handled effectively.
  • Ensure that all customer systems are patched and operating optimally.
  • Directly deliver solutions to customer problems and where necessary organise the appropriate resource to deliver solutions in the fastest time possible.
  • Liaise with the consultancy team to provide rapid solutions to customer and internal problems.
  • Liaise with 3rd party vendors to ensure timely delivery of solutions and installation of replacement equipment to meet our SLA commitments to clients.
  • Work alongside the IT manager
  • Liaising with other business's within the group and assisting their IT
  • A small amount of software development
  • Virus scans/ Installation of Hardware
  • Attending clients sites with Field Engineers

Requirements and prospects

Desired skills

The successful candidate will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter. They should be a polite, presentable individual, with a dynamic, go-getting attitude towards work. They should have ability to work well individually or as a team. They should be a punctual individual, with the ability to meet deadlines, and administration skills should be of the highest standard.

Looking for someone that has real experience of IT and hardware

Someone that is the "go to" person in the family for IT issues

Someone that is more than just proficient with Microsoft Office packages

Personal qualities

the successful candidate will exhibit the following qualities;

  • Great communication skills
  • Good listener
  • Drive to succeed
  • Wanting to extend their knowledge of IT
  • Flexibility

Qualifications required

Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English          

Future prospects

Prospects are truly outstanding. They are looking for a full time member of an ever growing team. This would provide the perfect springboard to an exciting and satisfying career with IT support. There's great mentoring within this company and you'll be treated like one of the family. A full time role is available upon successful completion of the Apprenticeship

About the employer

They service, maintain, repair and supply a wide range of computer equipment from complete network systems to printers and monitors on Apple Mac and Windows platforms Welcome to Grundy Computer services. They are an independent computer servicing company based in the West Midlands. They service, maintain and repair a wide range of equipment including Apple Macs, Windows PCs and Laptops and printers. Their team of engineers can visit your premises to work on your complete network or the equipment can be maintained in our workshop This is easily reached via the number 13 or number 16 bus, and is 30 seconds from the bus stop. There is also free parking available for any candidates that can drive. The employer really develops their staff and there's scope and opportunity to go out with engineers as part of the role.


Gerald Grundy Computer Services Ltd


36 Bennetts Road South



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Training provider

As well as extremely robust in house training you will also receive the following training whilst working towards an Advanced IT Apprenticeship in IT systems and Networking

Microsoft configuring windows 10

Networking principles

Setting up networks/cabling/domains

CompTIA A+

CompTIA Network +

Networking Concepts/installation and configuration/media/management/security

Configuring and troubleshooting

PC Hardware



Operational procedures/Systems


Mobile devices


Software installation and upgrades

Working with ICT Hardware and equipment

You will also receive training on any required Functional Skills

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by New Horizons (Uk) Ltd


jennifer thomas 0121 796 0561

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Closing date: 01 Oct 2017