Customer Service Apprentice


The apprenticeship will predominantly be processing quotations from customers and the sales team – sending out quotes to customers. There will also be some diary management and office admin – answering phone, filing, database and emails etc. The role will also include dealing with customer queries and the selling of products.

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Closing date: 31 May 2017

Apprenticeship summary

Weekly wage


Wages explained
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

Monday - Friday 08:30 - 17:00 with 30 minutes for lunch

Total hours per week: 40.00

Apprenticeship duration

13 months

Possible start date

01 Jun 2017

Date posted

19 Oct 2016

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



1 available

  • The apprenticeship will predominantly be processing quotations from customers and the sales team – sending out quotes to customers.
  • There will also be some diary management and office admin – answering phones, filing, database and emails etc.
  • The apprentice may need to book flights and hotels for staff and the apprentice will frequently be dealing with customer queries. 
  • There will also be a small element of product selling.

Requirements and prospects

Desired skills

  • Good attention to detail
  • IT Literate
  • Professional telephone manner



Personal qualities

  • Confident
  • Hardworking
  • Committed
  • The enthusiasm to progress with the company in this field of work
  • Be confident at talking and dealing with customers on the phone and face to face

Qualifications required

GCSE Maths & English at C grade or above (or equivalent)

Future prospects

Full time employment with the company and further training for the successful candidate

Things to consider

The apprentice will ideally need to be able to drive or have access to own transport due to the location and also as they may eventually go on customer visits and attend exhibitions to promote the company.

About the employer

Scaglia Indeva has been designing and manufacturing industrial manipulators since 1970. Today we are the world leader in supplying state of the art material handling solutions. Scaglia Indeva has over 40 years’ experience and accumulated knowledge, constantly updated with state of the art technology improvements from our R&D department. With this pedigree, we are able to address the need for higher productivity combined with operator wellbeing, safety and ergonomics. The INDEVA® solutions range of products includes Intelligent Devices for Handling (INDEVAs), Automatic Guided Vehicles (INDEVA® AGVs) and Modular Structures for Lean Manufacturing implementation (INDEVA Lean System®). The INtelligent DEVices for hAndling (INDEVAs) are a new generation of advanced industrial manipulators. When linked to bespoke gripping devices designed by our engineers specifically for each application, the INDEVAs can be truly considered ‘human extenders’. The INDEVA® Automatic Guided Vehicles (INDEVA® AGVs) and INDEVA Industrial Manipulators have been chosen by large manufacturing companies in the Automotive, Mechanical, Electronic and Fashion Industries, because we provide our customers with expert, dedicated attention to their requirements from concept to commissioning and beyond.




Unit 37

Coney Green Business Centre

Wingfield View


S45 9JW

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Training provider

Certificate in Customer Service

NVQ Level 2 in Customer Service

Functional Skill in Numercay (if applicable)

Functional Skill in Literacy (if applicable)

Employment Rights and Responsibilities

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Training Services 2000 Ltd


Emma Braybrooke 01332 296 995

Before you apply

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Closing date: 31 May 2017