IT Service Desk Analyst Apprentice - 9247 Prolinx Ltd

This is a fantastic opportunity for an ambitious individual to join an exciting and vibrant company and have the opportunity to work with experienced employees and develop your future career!

Sign in to apply

Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 0900 'til 1730

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    07 Nov 2017

  • Date posted

    12 Oct 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

In this job you will:

  • Act as an initial point of contact for external and internal customers providing support to users, ensuring that all communications to the desk, phone calls, e-mails etc. are answered promptly and in a professional and courteous manner.
  • Provide alert/event management utilising a suite of monitoring tools.
  • Follow agreed procedures and local work instructions (LWI) to enable effective service and support delivery responsibilities across a number of IT service functions in accordance with agreed SLAs and KPIs.
  • Be responsible for general incident management ensuring customers are provided with regular updates, and progression is made in line with Service Level Targets.
  • Ensure that all actions and diagnostics performed within life-cycle of incident is recorded accurately in the Service Management Tool and that the incidents/tickets are escalated to the 2nd Line Support team where appropriate and in a timely manner.

Requirements and prospects

Desired skills

Who should apply?

  • Someone who has excellent time management and organisational skills.
  • Someone who has a flexible approach to work at all times and the commitment to ensure tasks are completed to a deadline.
  • Someone who is able to respond quickly to changing priorities and work unsociable hours.
  • Someone who has the ability to produce clear and concise working processes and procedures.
  • Someone who has a real passion for IT.

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.

Qualifications required

Someone who ideally has 5 GCSEs or equivalent (C grade or above) including English and Maths.

Future prospects

What happens when I finish my apprenticeship? After completion of apprenticeship there will be an opportunity for the right the apprentice to become a full time employee plus get an increased salary. It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today. QA’s apprenticeship programmes are part-funded by ESF. The ESF is Europe’s main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens For more information about QA Apprenticeships, please visit our website. Note: this advert may close early if a suitable candidate is found before the advertised closing date is reached.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

You will be working for an IT solutions provider company that use technology to achieve their long term goals and objectives. Our client specialise in the development of simple, secure IT, they enable organisations to collaborate to meet their objectives and to grow. Their services span end-user computing, data centre services, security and more. Our client is looking for someone to join their services desk team in their attractive offices, and form part of a small but lively development and support teams. Be part of QA’s 10k in Tech and add yourself to the UK’s tech explosion!


Prolinx Ltd


Shrivenham Hundred Business Park

Majors Road




You must have JavaScript enabled to view a map of the location

Training provider

Are you a bit of a problem-solver? Eager to take your technology knowledge to the next level?

Our training programme is designed to provide you with real-world skills using the most recent IT Technologies to transform you into a highly-skilled IT Apprentice (all debt free!).

Our apprenticeships blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including:

  • Networking and Architecture
  • Mobile and Operating System
  • Cloud Services
  • Coding and Logic
  • Business Process

Apprenticeships and Vendor qualifications Level 3:

Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A- level educational level), MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Cloud Fundamentals, One Microsoft MOC on demand course.

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by QA Limited



Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 31 Oct 2017