As the Apprentice IT Support Assistant for a specialist education company, you will work alongside other members of the IT department to ensure efficient operation of the IT systems. You will receive training on delivering on-site analysis, diagnosis and resolution of desktop problems, making, recommending and implementing corrective solutions.

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Closing date: 27 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday- Between the hours 9:00am to 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    29 Sep 2017

  • Date posted

    07 Oct 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • Develop the skills to assist the ICT Department in all aspects of maintaining and providing ICT support and services
  • Develop the skills to become the primary contact for internal users, experiencing technical issues, production problems and general IT enquiries
  • Ability to work closely with the IT Staff and provide support to IT Team across the business
  • Develop the skills to participate in the implementation, documentation and maintenance of the simulation systems
  • Develop the skills to support IT staff on projects to create visual experiences for the IT users including software rollouts
  • Develop the skills to work on updating of the centre’s systems and maintenance of the IT systems

Requirements and prospects

Desired skills

  • Excellent oral and written communication skills
  • Software installation and installing equipment
  • Creating users and re-setting passwords
  • Basic computing troubleshooting
  • Open to learning and implementing training into practice

Personal qualities

  • Attention to detail and able to prioritise work
  • Able to follow oral and written instructions and work within guidelines
  • Excellent interpersonal and communication skills
  • Computer literate and a passion for IT

Qualifications required

Ideally a minimum 4 GCSE’s C and above including Maths, English and ICT (or equivalents).

Future prospects

The Academy of Professional Development who invest in their employees. Progression opportunities into a level 4 or full time career are available upon successful completion of the apprenticeship.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

The Academy of Professional Development was established in April 2016 as a centre of excellence for medical, military and corporate education. The senior team are Paramedics by background and include previous Heads of Education for a NHS Ambulance Trust and Programme Leads from UK University programmes. Our focus is on high quality education, delivered by expert educators using state of the art facilities and equipment.




Knaves Beech Industrial Estate

Knaves Beech Way


High Wycombe

HP10 9QY

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Training provider

Throughout the duration of your Apprenticeship you will be required to attend the 3aaa Technology Academy in Reading for up to 12 weeks ,on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals.

The qualifications consist of:

  • Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
  • Level 3 Diploma in ICT Professional Competence
  • Level 3 Extended Diploma in ICT Systems and Principles
  • Level 2 Functional Skills English, Maths, ICT (if applicable)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


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Closing date: 27 Sep 2017