Contact Centre/Retail Assistant Apprentice Roundabout

The position of Contact Centre/Retail Assistant Apprentice serves as the first point of contact for service users by telephone, email and in person. Arranging and recording collections and deliveries to support the Charity's objective of providing donated reusable furniture to people in need.

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Closing date: 31 Aug 2017

Apprenticeship summary

  • Weekly wage

    £80.00

  • Working week

    Monday to Thursday 08.30 - 13.30

    Total hours per week: 20.00

  • Apprenticeship duration

    18 months

  • Possible start date

    04 Sep 2017

  • Date posted

    06 Oct 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001120838

  • Positions

    1 available

Contact Centre/Retail Assistant Apprentice

Purpose:

The position of Contact Centre/Retail Assistant Apprentice serves as the first point of contact for clients by telephone and email, arranging and recording collections and deliveries to support the Charity's objective of providing reusable furniture to people in need along with providing customer service in Roundabout's retail outlet. The Contact Centre/Retail Assistant Apprentice is the principle charity representative to the public and other organisations who contact Roundabout, Monday to Thursday between 09:00-13:00.

Location:

The Contact Centre/Retail Assistant Apprentice works in the Roundabout Contact Centre, and Retail area at Units 4 & 7 Blackminster Business Park, Blackminster, Evesham, Worcestershire WR11 7RE.

Key Responsibilities:

  • Answer calls and respond to emails
  • Handle customer enquiries
  • Manage and resolve customer complaints
  • Provide customers with Roundabout service information
  • Enter new customer information into database
  • Update existing customer information
  • Process orders
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Contact businesses or private individual by phone
  • Describe services provided by Roundabout
  • Respond to questions
  • Obtain possible customer leads
  • Greet customers and visitors
  • Assist customers with purchases
  • Record purchases on the sales computer
  • Provide receipts
  • Take cash and card payments
  • Direct furniture donations to the warehouse
  • Liaise with warehouse and office staff
  • Other duties as assigned

Reports to: Manager and Company Secretary

Support: Training for this position will be provided

 


Requirements and prospects

Desired skills

  • Effective communication
  • Customer focus
  • Problem solving
  • Personal responsibility
  • Respect for Diversity
  • Team player

Personal qualities

  • Demonstrate genuine commitment
  • Flexible
  • Motivated
  • Hard working
  • Confident
  • Articulate
  • Accurate

Qualifications required

GCSE Grade A-C (or equivalent) in Maths, English Language and ICT

Future prospects

Roundabout appointed its first Apprentice in September 2014 who was then awarded a permanent contract following the completion of the Apprenticeship. There is no guarantee of permanent employment in relation to our latest Apprentice opportunity.

Things to consider

Excellent working conditions Roundabout provides company transport for staff and volunteers residing in Evesham 23 days holiday entitlement Generous staff discount on personal purchases Social events throughout the year

About the employer

Roundabout is a registered charity based at Blackminster near Evesham. Since 1994 we have been collecting unwanted donated furniture that is in good re-usable condition, to supply persons in need. During this period Roundabout has assisted thousands of families and individuals and at the same time diverted thousands of tonnes of furniture and other household from landfill.

Employer

Roundabout

Address

Blackminster Business Park

Blackminster

Evesham

WR11 7RE

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Training provider

  • Level 2 Customer Services Apprenticeship
  • Functional Skills if required
  • Attendance at Evesham College may be required

Apprenticeship framework

Customer Service

Training provider

WARWICKSHIRE COLLEGE

Applications for this apprenticeship are being processed by Warwickshire College, Evesham

Contact

Samantha Mason 01386 712629 smason1@warwickshire.ac.uk


Before you apply

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Closing date: 31 Aug 2017