Business Administration Apprentice Creative Learning Systems Ltd

We are looking for a candidate full of imagination who can take on lots of creative challenges. This will be a fast paced role, so no two days will be the same.

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Closing date: 25 Aug 2017

Apprenticeship summary

  • Weekly wage

    £131.25

  • Working week

    Mon to Fri 9.30am to 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    28 Aug 2017

  • Date posted

    03 Oct 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001119538

  • Positions

    1 available

This new role will support the company to manage its existing commitments to customers by providing first line support on the products that we provide.

This is a key role in the delivery and service to our customers.  The role covers a range of activities to ensure that our customers have the best experience of using our products and services.  Working within a small team you will be responsible for supporting your team members, managing and maintaining the customer ticketing system, responding to customer questions and queries, updating and maintaining customer records, answering the telephone, responding to emails as well as general office administration duties.  

There will also be the opportunity to help and support the other team members to design learning materials for our clients. 


Requirements and prospects

Desired skills

 

  • Ability to work as part of a small team.
  • Knowledge and a good understanding of IT.
  • Ability to work in a demanding and reactive environment.
  • Excellent written and verbal communication skills.
  • Ability to self motivate and work on own initiative.

Personal qualities

 

  • Present spoken communication in a polite, friendly and respectful manner.
  • Listen well and seek clarification and understanding.
  • Be able to present information and ideas in a clear and understandable way.

Qualifications required

Minimum of 5 GCSE qualifications, or equivalent, at Grade C or above, including Maths and English.

A clear understanding of basic IT software packages.

Future prospects

On successful completion of the apprenticeship a permanent position may be available to the candidate.

Things to consider

You will need to be able to travel between Chelmsford and Braintree as you will attend Braintree District Council for pre arranged learning sessions. This is an apprenticeship for a Level 3 Diploma in Business Administration. You may also need to work towards functional skills in ICT, Maths and English. Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Creative Learning Systems specialise in eLearning systems, courses and solutions for business, education and government in different countries. 

Employer

Creative Learning Systems Ltd

Address

Parkway

Chelmsford

CM2 7PX

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Training provider

The company will ensure full support is available in the form of an induction programme and in house training.
 
In return you will be required to complete a Level 3 Apprenticeship framework within the required time frame (12 to 18 months), and meet the standards of performance and attendance expected by the organisation.

Full training will be provided from both the company and the Training Provider in order to help you gain a Level 3 Diploma in Business Administration

Apprenticeship framework

Business and Administration

Training provider

Central Hairdressing & Joshua Galvin Academy

Applications for this apprenticeship are being processed by Central Training Academy


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Closing date: 25 Aug 2017