Customer Services Apprentice Engrave It Online Ltd

A fantastic opportunity has arisen for the right candidate! You will be part of a busy online company, soon to be opening as a shop, where you will be responsible for being the first point of contact whether it be face-to-face or by telephone. This is a perfect opportunity for an individual that is outgoing and personable.

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Closing date: 29 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    40 Hours a week 08:00 - 16:00 Mon to Fri

    Total hours per week: 40.00

  • Apprenticeship duration

    18 months

  • Possible start date

    05 Nov 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001321119

  • Positions

    1 available

As part of this varied and exciting role you will be helping out across all areas of the business, includingp;

  • Engraving
  • Packing
  • Picking stock
  • Serving customers face to face
  • Answering phonecalls and dealing with enquiries
  • Ordering stock
  • Dealing with Emails
  • Other general retail tasks

Requirements and prospects

Desired skills

  • Excellent team worker
  • Punctual
  • Able to multi task

Personal qualities

  • Hard working
  • Personable
  • Presentable
  • Articulate

Qualifications required

5 x GCSE's Grades A-D or the equivalent

Future prospects

A career opportunity within the business.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds, £7.05 for anyone aged 21 to 24 and £7.50 for those over 25. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). For more information visit: www.gov.uk/national-minimum-wage-rates

About the employer

We are a family -run business who specialise in the personalisation of gifts for Weddings, Birthdays, Christenings, Christmas, Anniversaries or any special occasion. Using state of the art engraving equipment we are able to produce one-off engraved items to a very high standard. Rest assured as we have over 10 years experience personalising items.

Employer

Engrave It Online Ltd

Address

56

Stockwood Road

Bristol

BS14 8PL

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Training provider

You will undertake your apprenticeship training within the employers premises based in Crewkerne and will also have an Assessor from Yeovil College who will visit you on a regular basis and support you in working towards your portfolio. In addition, there are regular Masterclasses that you will attend at Yeovil College.

At the end of the Apprenticeship, once you are fully competent, you will then complete your end point assessment which will demonstrate your overall ability against the knowledge, skills and behaviours required.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

YEOVIL COLLEGE

Applications for this apprenticeship are being processed by Yeovil College

Contact

Katie Whitty 01935 845397 katie.whitty@yeovil.ac.uk


Before you apply

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Closing date: 29 Oct 2017