Student Support Apprentice Suffolk New College

We are currently offering an exciting opportunity within the Student Support team, this role will build on your customer service skills as you will be working in a student focused environment dealing with queries and passing these on to the relevant people.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Typically 8:45am until 5:15pm, five days per week

    Total hours per week: 37.00

  • Apprenticeship duration

    1 years

  • Possible start date

    06 Nov 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

To undertake tasks associated with general office duties within a busy office:

  • To assist with customer service duties, being the first point of contact for the Student Support Team.
  • To assist with answering the phone and ensuring messages are e-mailed/passed to relevant persons.
  • To process twice daily incoming post and passing to relevant officers.
  • To support the team in student enrolments and Bursary applications.
  • To assist with clerical and word processing tasks.  This will include Excel spread sheets and updating the College EBS and Promonitor systems.
  • Assist with students signing out, liaising with parents/guardians and communicating to academic staff.
  • To undertake collating and filing within the office.
  • To assist with data entry tasks.
  • To ensure and maintain confidentiality within the working environment at all times.
  • To maintain attention to detail and efficiency within the work you are required to do.
  • To undertake training to become familiar with and actively use the databases specific to the areas in accordance with College regulations.
  • To support any team across the College as and when required.
  • To ensure compliance with Health and Safety regulations.


  • To work as a member of a team when required in support of shared objectives, including routine tasks associated with the regular upkeep of working areas.
  • To ensure compliance with statutory regulations and to be fully conversant with specific regulations applicable to individual areas.

This job description sets out the major duties associated with the stated purpose of the post.  It should not be assumed that other duties undertaken within the office are excluded simply because they are not itemised.

The duties of the post could vary from time to time as a result of new legislation, changes in technology or teaching requirements, in which case appropriate training may be given to enable the post holder to undertake the new duties.

Requirements and prospects

Desired skills

  • Can demonstrate excellent communication skills with a range of people including young people, managers, and team members;
  • The ability to establish and maintain good working relationships with students, parents, team members, management and external members;
  • The ability to learn to use equipment, systems and techniques;
  • The ability to respond to changing requirements, however these may be caused.
  • Excellent time management.

Personal qualities

  • An understanding of the college’s Equality & Diversity Policy and the ability to promote this in the day-to-day work of the post.
  • An understanding of and respect for the confidentiality required by the post holder.
  • Responsible for safeguarding and promoting the welfare of children.
  • Interest in the professional area allocated to.

Qualifications required

GCSE at grade D or above in English & Maths with a commitment to attain Level 2 in Maths & English.

Future prospects

Further study or career in this industry

About the employer

Suffolk New College is located in central Ipswich and offers vocational programmes, GCSEs and apprenticeships.

Approximately 700 full and part-time staff and 10,000 full and part-time students.


Suffolk New College




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Training provider

An essential requirement of this fixed-term role is for the successful candidate to effectively follow an Individual Learning Plan, with the aim to complete an NVQ Level 2 in Business Administration or Customer Service

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Suffolk New College


Recruitment 01473 382801

Employer's Application Instructions

For more details and for the application form please visit our website

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017