Business Administration Apprentice - Crisis Resolution and Home Treatment Team Berkshire Healthcare Nhs Foundation Trust

To provide an efficient and effective clerical and administrative support service to the [Crisis Resolution and Home Treatment] team in West Berkshire in accordance with Trust policies and procedures. The apprentice will work within the department develop skills, knowledge and experience in all aspects of administration.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday: 9.00 - 5.00 with a 1/2 hour lunch break.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Nov 2017

  • Date posted

    4 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The job description is not exhaustive and is intended as a summary of the duties and responsibilities.

The post holder will be expected to carry out the following duties -

To efficiently undertake basic administration and clerical duties such as:  

  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed.
  • To take minutes of meetings as directed.
  • To deal with internal and external post and emails on a day to day basis.
  • To support the team to maintain accurate, timely and legible records.
  • To answer/deal with queries, via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.
  • To meet and greet visitors as required.
  • To maintain filing systems in line with organisations policies and procedures.
  • Collating information for reports.
  • Communicating with staff about training provision and booking training courses for staff.
  • To be a flexible and supportive member of the team.
  • To maintain strict confidentiality at all times.
  • Attend and take part in team meetings & regular reviews with line manager etc.
  • To attend and participate in relevant training programmes as required by the Trust.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.
  • To adhere to the local and national Health and Safety regulations and the organisations Policies and Procedures.
  • To sign a learning contract with the training provider and adhere to the agreement.
  • To be responsible for the use of physical equipment and to report any defects in equipment as appropriate.

Requirements and prospects

Desired skills

  • Highly organised, have confidence with IT, excellent communication skills and attention to detail.
  • Previous administrative work experience or work dealing with people. 
  • Competent to process basic clerical tasks accurately following instructions. 
  • Respect for confidentiality is paramount.

Personal qualities

  • We are looking for a bright, enthusiastic individual keen to learn and progress, looking to launch their career in the business world.
  • A track record of high levels of attendance and punctuality.
  • Ability to work with limited supervision but seek advice when appropriate.

Qualifications required

  • GCSE English and Maths at grade C plus or equivalent is preferred but not essential.

Future prospects

Progression into full time employment.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early. All our premises are Smoke Free and smoking is not permitted whilst at work or during work time.

About the employer

Prospect Park Hospital is based in Berkshire offering NHS Mental Health Services, to the community.


Berkshire Healthcare Nhs Foundation Trust


Prospect Park Hospital

Honey End Lane



RG30 4EJ

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Training provider

  • Level 2 Intermediate Apprenticeship in Business Administration.

If required,

  • Functional Skills in Maths.
  • Functional Skills in English.
  • Functional Skills in ICT.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Employer's Application Instructions

Please click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Nov 2017