ATA IT Apprentice J2760 South West Apprenticeship Company Limited

A fantastic opportunity has arisen for an apprentice to join a growing business in their IT Technical Support team reporting to the IT Analyst. The role offers opportunities for those with a passion for IT, who want to develop in a growing business.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £168.75

  • Working week

    Monday to Friday 8am to 4.30pm with 1 hour for lunch

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    20 Nov 2017

  • Date posted

    5 days ago

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001320850

  • Positions

    1 available

A fantastic opportunity has arisen for an apprentice to join a growing business in their IT Technical Support team reporting to the IT Analyst. The role offers opportunities for those with a passion for IT, who want to develop in a growing business.

Key responsibilities:

  • Provide support in all areas relating to, report driven activities
  • Ensure all company reporting process are running smoothly
  • Data Formatting
  • Dealing with Client IT related queries.
  • Advice and training to staff in the use of the organisation’s IT Systems
  • Ensure that all support requests are properly logged, actioned and escalated to the third parties where appropriate.
  • Configure equipment for staff, while ensuring that documentation and asset register are kept up to date.
  • Any other duty requested by the management
  • Experience:
  • Work experience
  • Experience providing IT support
  • Experience of using the following systems and applications:
  • Windows
  • Microsoft office/Excel
  • Experience in using/supporting Adobe products
  • Exposure to Windows Server
  • Exposure to programming/scripting languages
  • Skills & Competencies:
  • Passionate about IT and technology in general
  • Professional, approachable and helpful
  • Enthusiastic and self-motivated
  • Flexible and methodical approach to work/training
  • Attention to detail/accuracy
  • Effective planning and organisational skills
  • Effectively prioritise work load in order to meet set deadlines
  • Effective written and verbal communication skills
  • Good organisational skills
  • Good sense of humour

Qualifications Required:

5 GCSEs grades A*- C (grades 5 to 9) including Maths, English and an IT Qualification or equivalent (Intermediate Apprenticeship, BTEC or GCSE)


Requirements and prospects

Desired skills

  • Can manage themselves
  • Can plan and organise
  • Can use technology
  • Problem solver
  • Good communicator

Personal qualities

  • Ability to deal with pressure
  • Adaptability
  • Enthusiasm
  • Motivation
  • Reliability
  • Sense of Humour

Qualifications required

5 GCSEs grades A*- C (grades 5 to 9) including Maths, English and an IT Qualification or equivalent (Intermediate Apprenticeship, BTEC or GCSE)

Future prospects

Full time job/Wage increase/Further IT training within a supportive company.

Things to consider

Dress code – smart casual

About the employer

99% of our apprentices gain permanent employment after completing their apprenticeship or progress onto higher qualifications. SWAC apprentices are highly employable and often rise to the top. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly. Many former apprentices now run large organisations and attribute their success to their apprenticeship.

Employer

South West Apprenticeship Company Limited

Address

Regent House

65 Rodney Road

Cheltenham

GL50 1HX

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Training provider

  • City & Guilds Level  Diploma in IT Systems & Principles
  • City & Guilds Level  Diploma in IT Professional Competence
  • Functional Skills Maths and  English (If required)
  • Training on Employment, Rights and Responsibilities
  • The development of personal, learning and thinking skills

Apprenticeship framework

IT, Software, Web and Telecoms Professionals

Training provider

SOUTH WEST APPRENTICESHIP COMPANY LIMITED

Applications for this apprenticeship are being processed by South West Apprenticeship Company Limited


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Closing date: 31 Oct 2017