Business Administration Apprenticeship The Office for Legal Complaints

The apprentice post will supply administrative support to the Legal Ombudsman. They will primarily deal all of the administration and organisation of legal courses which we are hoping to relaunch later this year. They will also support activities within our Office of the Chief Legal Ombudsman.

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Closing date: 27 Oct 2017

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    5 days per week

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    5 days ago

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

They will carry out all administration and organisation of the legal courses which we are hoping to relaunch later this year. This would include:

  • Promoting courses - sending out invites and collating responses/ organising payment where required
  • Arranging dates and booking venues/ refreshments
  • Helping to organise speakers and training materials, including presentations and handouts
  • Collecting feedback from courses

Other duties for the Office of Chief Legal Ombudsman (OCLO) team could include:

  • Supporting internal comms - taking photos, writing content and uploading copy on to LINK
  • Social media support – monitoring social media channels and researching online for influencers and other relevant information needed for reports
  • Supporting with communications activities and the OCLO strategy – recording press cuttings and data, uploading content for display screens, creating graphics when necessary, minute taking in team meetings, producing reports for the team
  • Updating the stakeholder contacts spreadsheet
  • Recording feedback on the stakeholder engagement log
  • Helping to arrange meetings
  • Minute-taking/ printing & collating papers for meetings
  • General ad hoc admin support for the team

Requirements and prospects

Desired skills

  • IT Literate
  • Able to communicate effectively both verbally and in written form
  • Can learn and adapt to new processes
  • Good attention to detail
  • Organised
  • Ability to collate information and present it in a clear format
  • Able to arrange meetings/collate papers

Personal qualities

  • Has a positive approach
  • Can work well on their own and within a team
  • Motivated to do a job well
  • Takes pride in their work

Qualifications required

  • GCSE grade A*-C in Maths and English (or equivalent).

Future prospects

We are unable to promise any job offers after the apprenticeship has been completed.

Things to consider

Role is mainly desk based, using electronic systems to maintain customer information.

About the employer

The Legal Ombudsman for England and Wales was set up by the Office for Legal Complaints (our Board) under the Legal Services Act 2007. We are independent and impartial. This means that when we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. We are not consumer champions or part of the legal profession, and we are also independent of government. Our service is paid for by legal and claims management companies and is free to consumers to use.


The Office for Legal Complaints


Edward House

Edward Street


B1 2RA

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Training provider

  • Level 3 NVQ Business Administration
  • Functional Skills math and English if necessary

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by University College Birmingham


The Apprenticeship Team 0121 232 4091

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Closing date: 27 Oct 2017