Apprentice Receptionist High Field Surgery

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will be gaining vital customer service and receptionist skills and experience.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Nov 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours per week, Monday-Friday. 7:45am start

    Total hours per week: 30.00

  • Apprenticeship duration

    1 years

  • Possible start date

    20 Nov 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Job responsibilities:


  • To have a thorough knowledge of all practice procedures.
  • To work in accordance of written protocols.
  • Filing post in medical records.
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
  • Fax and photocopy as requested.
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
  • Enter patient information on to the computer as required.
  • Patient notes and correspondence:
    • Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
    • Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
    • Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
  • Ensure that all new patients are registered onto the computer system promptly and accurately.
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
  • Clearing and restocking rooms as required.


  • Receiving patients consulting with members of practice team.
  • Taking messages and passing on information.
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary.
  • Deal with all general enquiries and explain procedures.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Requirements and prospects

Desired skills

As per the job description

Personal qualities

Team player, friendly, works well with colleagues and the general public alike.

Qualifications required

GCSE grades C or above in Maths and English or AS levels (or equivalent) would be an advantage.
Acceptance is subject to college interview, initial assessment, taking a skill area test and employer interview.

Future prospects

This role has the potential to become a career within the company and grow as the business expands.

Things to consider

1-2 vacancies dependent on maternity leave

About the employer



High Field Surgery


High Field Surgery


LS16 7RX

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Training provider

Mode of delivery: training/assessing, work based with some college attendance.

Course content:

A Level 2 Apprenticeship is delivered entirely in the workplace where you will gain knowledge, understanding and skills on the job. An Assessor from Leeds City College will visit you on a regular basis to complete your college work.

If you do not have grade A*-C in English/Maths, we will help you achieve the Functional Skills at college.

The Apprenticeship framework comprises of:

  • Employee Rights and Responsibilities (Unit 16)
  • Personal Learning and Thinking Skills (PLTS)
  • Functional Skills (project and tests)

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Leeds City College


Donna Wyles

Employer's Application Instructions

Click on the link to apply.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Nov 2017