Customer Service Apprentice GET YOUR MOBI LIMITED

GET YOUR MOBI LIMITED are looking for 2 IT-literate Customer Service apprentices to join them to help support their customer base.

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Closing date: 07 Nov 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday. Shifts TBC.

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    08 Nov 2017

  • Date posted

    5 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001320452

  • Positions

    2 available

Duties would include:

  • In-bound and out-bound calling to our existing customers to deal with support queries
  • Calling customers to remind them to transfer in domain names and how to do this
  • Calling customers to advise them they need to send us material or select a site design
  • Using our content management system and completing simple changes for customers or showing them how to do them
  • Setting up emails and advising customer how to use them

Requirements and prospects

Desired skills

  • The individuals must be computer literate
  • Confident telephone speaker
  • Good communcator

Personal qualities

  • Good time keeping
  • Good Customer Service skills
  • Attention to detail
  • Good appearance and personal presentation
  • Hardworking and motivated
  • Willingness to learn
  • Friendly Out-going personality
  • Eager to learn on the job

Qualifications required

  • Preferably 5 GCSEs at grade C or above (or equivalent)

Future prospects

Upon successful completion of this 12 month apprenticeship there is a possibility that the company will offer a full time position to the chosen candidate.

About the employer

Get Your Mobi are a specialist mobile web design company who pride themselves on taking a different, unique and fresh approach.

Employer

GET YOUR MOBI LIMITED

Address

The Gatehouse Office 516

White Cross Industrial Estate, South Road

Lancaster

LA1 4XQ

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Training provider

  • Level 2 (Intermediate) Customer Services 
  • Level 2 Functional Skills (English, Maths and ICT)

Apprenticeship framework

Customer Service

Training provider

BALTIC TRAINING SERVICES LIMITED

Applications for this apprenticeship are being processed by Baltic Training Services Limited

Contact

Alex Boddy 01325 731053 alexandra.boddy@baltictraining.com


Before you apply

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Closing date: 07 Nov 2017