Reception Apprenticeship Queens Road Surgery

This is a great opportunity to work in a local surgery. Working on reception welcoming all patients. Taking telephone calls and directing accordingly. Full training will be given, whilst working towards a L2 Customer Service NVQ qualification.

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Closing date: 01 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 30 hrs TBC at interview

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    06 Nov 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

This is a great opportunity to work in a local surgery to work towards a Level2 Customer Service NVQ qualification.

The duties would include:

  • Working on reception welcoming all patients into the surgery
  • Taking telephone calls and directing accordingly.
  • Booking of appointments.
  • Inputting of data


This list is not exhaustive

Requirements and prospects

Desired skills

  • Well organised and thorough, even under pressure
  • Excellent communication skills.
  • Punctual
  • Conscientious
  • Proactive
  • Willing to learn
  • Good attention to detail
  • Flexible

Personal qualities

  • Enthusiastic, pro-active and self- motivated approach.
  • Reliable and conscientious.
  • Excellent punctuality and attendance.
  • Excellent effective communication and listening skills.

Qualifications required

G.C.S.E’s (or equivalent) including Maths and English at C or above.

Future prospects

Great prospects for progression to a full time position for the right candidate.

Things to consider

This wage is correct for NMW for apprentices. The wage will be reviewed on a regular basis, dependent on the progression of the learner.

About the employer

Welcome to Queens Road Surgery Our website is designed to provide clear help and information for our patients and those they care for in an easy and convenient format. You can check surgery opening times and let us know what you think of the service we provide. IMPROVED ACCESS As from 7th September 2017, we are introducing an Improved Access Scheme, in the form of evening appointments. These evening appointments will be available between the hours of 6.30pm and 7.45pm, Monday-Friday. Please note, if you would like to book an appointment at an evening clinic, you will need to go to Springhall Medical Centre, Spring Hall Lane, West Yorkshire, HX1 4JG, as that's where the hub will operate from. The reception staff here at Queens Road will book you an appointment at a time that is suitable for you. We will continue to hold our late night surgery on a Monday evening here at Queens Road Surgery, but other evening appointments will be available at Springhall, as detailed above.


Queens Road Surgery



Queens Road



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Training provider

Level 2 Apprenticeship in Customer Service comprising of:-

  • Level 2 Diploma in Customer Service.
  • Functional Skills Level 1/2 in English.
  • Functional Skills Level 1/2 in Maths 

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by C M S Vocational Training Ltd


Mandy Hodson

Before you apply

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Closing date: 01 Nov 2017