Customer Service Apprentice ESSANET LIMITED

Excellent opportunely Working as part of the business administration team, this varied and diverse roll will encompass a wide range of day to day business administrative tasks. In turn this offers the successful candidate a broad skills base on which to further their career. Training and support will be provided.

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Closing date: 29 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 9:00am – 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    30 Oct 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Key Tasks

· Responding to customer enquiries via email and telephone

· Investigate and answer queries in an efficient and timely manner

· Liaise with internal and external agents

· Undertake any additional tasks reasonably required by the company


Qualifications, Skills and Experience

· Excellent communication skills

· Confident communicator, both written and verbal

· Interested in understanding and solving problems

· Confidence to guide customers to the correct solution

· Desire to understand and resolve the needs of a customer



Requirements and prospects

Desired skills

Computer literate/effective Customer Service/Team Leader


Personal qualities

Positive attitude/motivated/enthusiastic.

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

Possible opportunity for a fulltime position after the apprenticeship .

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

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Thornton Chase

Milton Keynes

MK14 6FD

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Training provider

The apprentice will work towards a Level 2 Customer Service Practitioner, the qualification consists of:


  • Level 2 Customer Service Practitioner
  • Level 1 Functional Skills English, Maths & ICT (if applicable)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Ltd


Before you apply

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Closing date: 29 Oct 2017