IT Support Engineer Apprentice Webxsolution Ltd

We require a junior IT support engineer to assist in customer support and hosting infrastructure support.

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Closing date: 10 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9:00AM - 5:30PM

    Total hours per week: 35.50

  • Apprenticeship duration

    14 months

  • Possible start date

    12 Nov 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The applicant will be involved in the following key activities:

  • Investigating, resolving, and tracking customer’s hosting issues via ticketing system and telephone.
  • All aspects of hosting infrastructure support and maintenance.
  • Building, installing and maintaining file servers
  • Installing and maintaining hosting software (e.g. mail filtering software)
  • Collaborating with other engineers to ensure stability of the hosting environment.
  • Lending assistance to other departments as required

Requirements and prospects

Desired skills

  • The successful applicant must possess a good phone manner
  • Show an aptitude for English and Maths
  • Demonstrate his/her ability to think analytically, logically and critically, and understand and apply the fundamental principles and concepts of computer science, including computer architecture, networks and the internet and electronic mail
  • A working knowledge of domain name registration and virtual machines is desirable but not mandatory.

Personal qualities

  • The successful applicant must
  • Demonstrate patience
  • An eagerness to learn, 
  • Ability to work well unsupervised and as part of a team.

Qualifications required

5 A - C GCSEs including Maths and English or equivalent qualification

Future prospects

The successful applicant can expect good employment opportunities within WebxSolution, a web-development company that uses leading open source content management systems for publishing web content, e.g. Joomla.

About the employer

WebxSolution Ltd is a small dynamic company working in a relaxed and positive environment. We build, manage, and provide technical support for medium to large companies, including Rail Delivery Group (RDG), Energy UK, and Missing People. We also provide a hosting and support service for small to medium companies and sole traders.


Webxsolution Ltd



Manford Way



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Training provider

Level 3 IT support and Networking 

Apprenticeship framework

IT, Software, Web and Telecoms Professionals

Training provider

Digital Skills Solutions Ltd

Applications for this apprenticeship are being processed by DIGITAL SKILLS SOLUTIONS LIMITED


Aysha Vahora

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Closing date: 10 Nov 2017