Business Administration Apprentice Totton College

We are looking for a Business Administration Apprentice to join the Customer Service Team. You will be stationed at reception, meeting and greeting visitors, taking enquiries, and work closely with other departments to support a variety of college functions.

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Closing date: 24 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37 hours per week, Monday to Thursday 9am-5pm; Friday 9am-4:30pm; 30 min lunch.

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    11 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

In order that the best performance and outcomes can be achieved by students and by the college, all staff will operate and perform within a framework of transparency, respect, and positive challenge; trusting and supporting each other and the teams with whom they work.

All staff are expected to be flexible in their approach, corporate, proactive and responsive to changing demands and responsibilities and passionate about the success of the college.

Reporting to the Customer Service Manager, you will have the following responsibilities:

  • Providing administrative support, including: collating and distributing materials, post, general data entry etc.
  • To assist the team in dealing with enquiries from staff, students and members of the public as required.
  • Providing information to enquirers about our provision of courses and products.
  • To assist colleagues in the processing of new student applications and enrolments, including processing of fees where required.
  • Assisting with the processing of students attendance information using the electronic registration system.
  • Assisting with the upkeep of paper based files, including document scanning and filing.
  • Assisting on reception, greeting visitors and answering telephone calls as required.
  • Undertaking any other duties as may reasonably be required.
  • Deal with all matters with confidentiality and discretion, following the College’s policies on Data Protection and related matters.
  • Follow the College’s policies and procedures set out for their health, safety and wellbeing.
  • Attend any training provided for their health, safety and welfare and for personal and professional development.
  • Actively promote equality and diversity in line with the College’s Equality & Diversity Policy.
  • Display a commitment to the protection and safeguarding of children and vulnerable adults.

General Duties:

  • Contribute to the overall smooth running and well-being of the College.
  • Participate in a programme of professional development, including updating.
  • Adhere to health and safety policies and procedures in force within the College.
  • Abide by College policies in relation to dealings with staff and students, e.g. Co mmunications, equality and diversity, and employment policies.

As a term of your employment you may be required to undertake such other duties as may be reasonably required of you, commensurate with your grade, at any of the College sites.

Requirements and prospects

Desired skills

It is essential that the person appointed has:

  • Ability to work flexibly, efficiently and to deadlines
  • A high level of IT competence
  • Good interpersonal skills
  • Strong organisation skills
  • Good literacy and numeracy skills (to level 2 or above)
  • A commitment to high quality Customer Service
  • Experience in the use of Microsoft Office (Word)
  • A commitment to equality of opportunity

It is desirable that the person appointed has:

  • Administrative experience

Personal qualities

  • Adaptable
  • Able to work confidentially as you will be required to handle sensitive data
  • Able to use initiative
  • Willingness to learn and get involved
  • Able to work independently or as part of a team
  • Reliable


Qualifications required

Preference will be given to those who have already achieved GCSE Grade C (or equivalent) in Maths, English and IT.  However, this is not essential as you will have to opportunity to study Functional Skills within your apprenticeship

Future prospects

Assuming that you are able to demonstrate the work ethos, values and enthusiasm expected by Totton College, you may also be offered a full time position upon the successful completion of your apprenticeship (subject to the availability of a suitable position). There are a wide number of progression opportunities and career pathways to be explore within Totton College. You may be offered the chance to continue your learning by advancing to a Level 3 Apprenticeship programme.

Things to consider

Payment Monthly payments direct to bank via BACS. Medical A medical questionnaire must be completed, and the appointment will be subject to medical clearance. CRB All employees undergo a Criminal Records Bureau (CRB) check. Copies of the Criminal Records Bureau Code of Practice and the College’s policy on the ‘Secure Storage, Handling, Use, Retention & Disposal of Criminal Record Bureau (CRB) Disclosures and Disclosure Information’ are available on request. Smoking Totton College has a non-smoking policy Pension Employees are automatically admitted to Peoples Pension. Details can be obtained from the College on appointment. The details shown under this section are for broad information only and must not be taken as a full contract of employment. SAFEGUARDING: Totton College is committed to ensuring the wellbeing of all young people and vulnerable adults in its care. EQUAL OPPORTUNITIES: Totton College aims to be an equal opportunity employer. We are committed to the policy that staff recruitment shall be carried out in accordance with equal opportunities practice and legislation and that appointments shall be made only on the basis of job-related criteria.  Totton College is committed to good practice in employing people with disabilities. To this end the College will: * Interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities. * Ask employees with disabilities at least once a year what can be done to be sure that they can develop and use their abilities at work. * Make every effort when employees become disabled to make sure they stay in employment. * Make sure key employees develop the awareness of disability needed to make this commitment work. * Review these commitments annually.

About the employer

Totton College, now part of social justice charity Nacro, is a medium sized FE College located on a pleasant, open site in Totton. It has long had a reputation as a successful place in which to work and study. All colleagues are committed to continuous improvement and to an ‘inclusive’ learning community. Totton College is committed to creating and sustaining a positive and mutually supportive working environment for all. We value the diversity of our staff and students and are committed to the safeguarding of Children & Vulnerable Adults.


Totton College


Water Lane, Calmore Road


SO40 3ZX

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Training provider

What will you learn?

  • Level 2 Diploma in Business Administration
  • Level 1 Functional Skills in English, Maths and ICT
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Much of the training will be undertaken ‘on the job’, supported by regular visits from a qualified assessor.

The Business & Administration Apprenticeship is a 12-15 month programme, with apprentices requiring on average half a day for 15 weeks to study for the knowledge element. This can be delivered at the college or in the workplace (dependent on numbers). The apprentice will then be assessed within the workplace every 4-6 weeks.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Totton College


Sam Beadle 07483030341

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Closing date: 24 Oct 2017