Apprentice Receptionist Crofton Health Centre

This is a fantastic job role for someone with a friendly nature, who likes to speak with the public and is caring and compassionate.

Sign in to apply

Closing date: 28 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 9:00am – 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    30 Oct 2017

  • Date posted

    11 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001319941

  • Positions

    1 available

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and approachable image to patients and other visitors, either in person or via the telephoneJob Responsibilities:

Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Dealing with electronic tasks from colleagues
  • Updating patients notes as and when appropriate
  • Fax and photocopy as requested

Reception

  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address, recording who collects the prescription.
  • Be able to cover all reception positions as necessary

Appointments

  • Process appointment requests for today and future appointments from patients by telephone and in person.
  • Deal with visits requests

Computer

  • Registrations of new patients – computer data entry and medical records.
  • Process patients change of address – computer data and medical records (have knowledge of practice area).
  • Process repeat prescription request in accordance with practice guidelines.

Telephone

  • Have working knowledge of telephone/bleep system, during and after hours.
  • Cover for others when necessary

Other Tasks

  • Stock rooms before surgeries and clear rooms after surgeries finished
  • Ensure building security – have thorough knowledge of doors/windows/alarm.
  • Make tea / coffee for doctors

Any other tasks allocated by managers

  • Cover for colleagues during holiday, sickness and extended hours sessions where appropriate.

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Excellent telephone manner

Personal qualities

  • Trustworthy (confidential matters)
  • Reliable
  • Friendly
  • Well mannered
  • Smart appearance
  • Keen to learn
  • Professional
  • Caring & compassionate

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

Potential full time employment for the successful candidate.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

We aim to provide a high standard of medical care in a friendly and professional manner. The practice area lies to the east of Wakefield and centres on the ex-mining villages of Crofton with Foulby, Nostell and Wragby and Sharlston with New Sharlston and Streethouse. It includes the Heath Common, Warmfield and has traditional links to Walton, Sandal and Agbrigg. It is bounded to the west by the City of Wakefield, to the north by the River Calder and Normanton to the east by Featherstone and Ackworth and to the south by Havercroft and Haw Park. As well as the core villages it covers a large tract of farms and countryside and includes Nostell Priory Estate, Walton Hall and Anglers Country Park.

Employer

Crofton Health Centre

Address

Slack Lane

Wakefield

WF4 1HJ

You must have JavaScript enabled to view a map of the location


Training provider

The Apprentice will work towards a Level 2 Intermediate Apprenticeship in Customer Services. The qualifications consist of:

  • Level 2 Diploma in Customer Service
  • Level 2 Functional Skills English, Maths & ICT (if applicable)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

ASPIRE ACHIEVE ADVANCE LIMITED

Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited

Contact

applyleeds@3aaa.co.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 28 Oct 2017