Apprentice Claims Assistant Richardson Mail Limited

Richardson Mail Limited are looking to recruit six Apprentice Claims assistants to join their team based in Sale.

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Closing date: 06 Nov 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday: 09.00am – 17.00pm – Business Dress. Friday: 08.30am – 16.00pm – Dress Down.

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Nov 2017

  • Date posted

    11 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    6 available

Job role consists of working with all departments within the firm when required, the administration, case handler and settlement teams.

Completing tasks within these departments correctly and effectively – working alongside management or experienced members of staff.

Candidate may be given small case load to gain experience and knowledge. Full training will be given but basic computer and customer service knowledge will be beneficial.

Responsibilities may include but are not limited to:

  • Opening and sorting post.
  • Logging events on case management system.
  • Answering incoming telephone calls from clients and creditors.
  • Updating client files.
  • Action post.
  • Sending out templated letters to creditors.
  • Invoicing.
  • Logging account information.

Requirements and prospects

Desired skills

  • Any experience with computing and providing excellent customer service will be beneficial. All other training will be provided.

Personal qualities

  • Positive attitude.
  • Driven.
  • Eye for detail.
  • Punctual.
  • Mature.

Qualifications required

  • GCSE Grade A-C in English and Maths or equivalent.

Future prospects

Promotion into any of the full time teams - administration, case handlers, settlements. After successful completion of apprenticeship – full time permanent position may be offered to the right candidate.

Things to consider

Pay reviews will be available upon completion.

About the employer

Well established claims management company based in Sale. Highly experienced with PPI claims and other financial matters. Currently expanding into other areas of business, with the launch of additional websites.


Richardson Mail Limited


Stamford House

Northenden Road


M33 2DH

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Training provider

  • NVQ Level 2 Business Administration.
  • Functional Skills, if required.
  • Employment Rights and Responsibilities (ERR).
  • Technical Certificate.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Trafford College


Sabina Dunworth - Ali 0161 886 7461

Before you apply

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Closing date: 06 Nov 2017