Customer Service Practitioner Ehouse Ltd

We have an exciting opportunity in our customer service team. We are growing fast and looking for assistance to help us manage that growth and continue to service our clients to the high standards we are known for.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage

    £225.00

  • Working week

    Monday to Friday 9am until 6pm

    Total hours per week: 45.00

    (the hours are based on the candidate being over 18)

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001319759

  • Positions

    1 available

We have an exciting opportunity in our customer service team. ehouse are the market leader in our field, working with many premium high street brands producing the marketing material estate agents need to market a property - photography, floorplans, energy performance certificates through to brochures and virtual reality tours. We are growing fast and looking for assistance to help us manage that growth and continue to service our clients to the high standards we are known for.

Duties include (but are not limited to)

  • Liaising with clients taking orders over the phone/email and providing quotes from our CRM software
  • Collating information from clients to initiate the design of their brochures
  • Reviewing quality of outgoing work to ensure it meets our Quality requirements
  • Booking in site visits for our photographers and surveyors to visit to conduct the location based work
  • Dealing with queries from suppliers, clients & customers
  • Complaints handling - acting as the first line of support for our clients when something goes wrong
  • Answering phone calls and forwarding to the appropriate team/person
  • General office support - from buying stationary to helping keep the office tidy and presentable.

Requirements and prospects

Desired skills

The ideal candidate should have good verbal communication skills, be proficient with MS Office and be a fast learner as we use bespoke software to handle our work.

Personal qualities

Interpersonal skills

Bubbly personality and professional

Qualifications required

Proficient with MS Office

GCSE English and Maths or equivalent.

Future prospects

Full time post

Things to consider

We have a lovely penthouse office suite overlooking London with a 360 degree terrace. We also supply a variety of 'nice things' from fruit and breakfast to regular social events.

About the employer

We are ehouse and helping to market property is our thing. Whether it is photographers, energy assessors or designers needed to sell or let homes, we can cover it. Having visited over 100,000 properties, you can trust us to know what we are doing. Our experience, combined with our innovative technology, means that we offer a unique service regardless of the size of the property or where you are in the country.

Employer

Ehouse Ltd

Address

York House

Empire Way

Wembley

HA9 0PA

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Training provider

Full training will be provided in all aspects of on-the-job training.

Davidson Training UK Ltd our preferred training provider will work alongside us in the delivery of the off-the-job training.

This will lead to a qualification as a Customer Service Practitioner Apprenticeship Standard Level 2 as well as completing Maths and English Functional Skills at Level 2 if you do not hold these or alternatives

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

DAVIDSON TRAINING UK LIMITED

Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd

Contact

Lorraine Bunyard 01375 480088 lorrainebunyard@davidsontraining.com


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Closing date: 30 Oct 2017