Customer Service Apprentice BROOKES HEALTH CARE RECRUITMENT LTD

This is an amazing opportunity for anyone looking to get into recruitment. Brookes will fully train you up and unleash your full potential , this role has massive progressive opportunity available so do not miss out.

Sign in to apply

Closing date: 03 Nov 2017

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    06 Nov 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001319582

  • Positions

    1 available

  • Communicating over the telephone with clients and colleagues
  • Work on reception area, meet and greet visitors
  • Use excellent customers service continuously
  • Organise and report data
  • Managing in house computer system
  • After further training you may be asked to complete tasks edging more towards the "recruitment re sourcing role"

Requirements and prospects

Desired skills

  • Enthusiasm
  • Flexibility
  • Great communication skills
  • Confidence
  • A good outgoing personality

Personal qualities

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of small and busy  team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Qualifications required

No specific qualifications required but maths and English, or IT would be preferred (all C and above) Or equivalent.

Future prospects

Opportunity for Financial progression at month 6 and 12. Progression to either a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 93% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.

Things to consider

Have you provided your mobile and home telephone? Will you be able to get to the location on time every working day? Can you get to the employer's address within a reasonable length of time? Please consider early morning and even traffic. Have you got the skills and qualities to use the telephone and communicate effectively? This role involves customer contact is that right for you? This role has many duties including lots of administrational tasks. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Brookes Recruitment Limited is one of the market leaders in the supply of temporary, permanent and contract professionals of the highest quality within the social care, Mechanical and Electrical, Commercial and Industrial sectors.

Employer

BROOKES HEALTH CARE RECRUITMENT LTD

Address

17

School Road

Birmingham

B28 8JG

You must have JavaScript enabled to view a map of the location


Training provider

  • Level 2 NVQ in Customer Service
  • Level 2 Technical Certificate
  • Level 1 Functional Skills (where applicable)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Please note we specialise in office apprenticeships and we will be able to deliver a bespoke NVQ framework specific to the company you are working for. Key Training has a success rate of 72% in Business and Administration.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Samantha Jones 07984 266157 samantha.jones@keytraining.co.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 03 Nov 2017