Apprentice Customer Service Assistant SMV Commercials

Do you have a keen interest in working within an experienced customer service environment? Are you an outgoing individual who possesses great communication skills? If so, Key Training have the perfect vacancy for you!

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Closing date: 24 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Mon - Fri, 40 hours per week

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    25 Oct 2017

  • Date posted

    10 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001319255

  • Positions

    1 available

If you are looking for great savings on quality used vans in the Yeovil area, then you have reached the right place. SMV Commercials Ltd are a specialist used van dealer based in Somerset. They are proud to offer first class customer service and very competitive pricing. At SMV Commercials Ltd they stock a range of used vans to suit all budgets so they are sure to have the right van for you.

In order to offer vans to suit everyone they make sure that they update their stock list regularly.

Our client is looking for an outgoing and confident individual with great customer service skills to join their experienced team. Our client has promised that the successful candidate will be supported by the senior office members who each have a wealth of experience to back them up.

Roles and Responsibilities:

  • Ensuring Customer feedback is relayed and responded to
  • As part of the Customer aftercare team
  • Answering incoming customer calls
  • Updating records
  • Customer Satisfaction surveys
  • Marketing and branding tasks
  • Office administration

This is a fantastic opportunity to further your customer service skills and learn from a highly-experienced team. You will also be working towards a widely-recognised level 2 Qualification in Customer Service with the potential opportunity to progress onto the Level 3 Qualification after successful completion of the Level 2.

If you find this vacancy appealing and think that you tick all the boxes then please don’t hesitate to apply!


Requirements and prospects

Desired skills

  • IT literate 
  • Great Communication skills 
  • Excellent attention to detail

Personal qualities

  • Friendly 
  • Confident 
  • Outgoing 

Qualifications required

  • GCSE grade A*-C in Maths and English (desired but not essential)

Future prospects

Permanent role available within the customer service team if candidate continues to impress.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

If you are looking for great savings on quality used vans in the Yeovil area, then you have reached the right place. SMV Commercials Ltd are a specialist used van dealer based in Somerset. They are proud to offer first class customer service and very competitive pricing. At SMV Commercials Ltd they stock a range of used vans to suit all budgets so they are sure to have the right van for you.

Employer

SMV Commercials

Address

Brympton Way

Yeovil

BA20 2HP

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Training provider

  • Level 2 Qualification in Customer Service with the opportunity to move onto the Level 3 Qualification
  • Functional Skills if required

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Callum Harris 07947720512 callum.harris@keytraining.co.uk


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Closing date: 24 Oct 2017