Customer Service Representative Apprentice Trescal Ltd

The Customer Services Representative is responsible for establishing and maintaining relationships on behalf of the company by taking complete responsibility for their allocated customer accounts. You will work closely with the UK Sales Team to ensure that all of our customers are aware of the Trescal brand and excellent service we can provide.

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Closing date: 23 Oct 2017

Apprenticeship summary

  • Annual wage

    £14,500.00

  • Working week

    Mon – Thurs - 08.00 – 16.30 Fri - 08.00 – 15.30

    Total hours per week: 39.00

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    09 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001319106

  • Positions

    2 available

Key Responsibilities

 

Customer Service

  • Be the first line of contact for all customer queries and requests
  • Manage telephone calls professionally, efficiently and with good communication skills
  • Effectively present and discuss the Trescal brand to existing and potential customers in a way that conveys an image of quality, integrity and understanding of customer needs
  • Be an integral part of the internal team managing the workflow to meet customer deadlines
  • Attend to customer questions, complaints and concerns immediately, and facilitate a satisfactory resolution
  • Review quotations and other documentation produced for accuracy before submitting to the customer
  • Contact external suppliers to facilitate outsourcing, when required, in order to source the most time efficient and cost effective solution
  • Communicate effectively with internal operational teams, UK sales team and other departments to guarantee that customer objectives are met and all potential sales avenues are discussed.
  • Follow systems and procedures in line with the requirements of the Company
  • Participate as a key team player by supporting internal departments as needed

Sales & Marketing of the Trescal Brand

  • Support the efforts of the external / internal sales team by actively communicating any potential leads resulting from your contacting lapsed or old customers
  • Contacting customers regarding past due equipment to explore the opportunity of regaining the business
  • Support the sales team with any strategic sales plan by upselling
  • Provide administrative support for the sales team, including the production of quotes and other administrative duties

General & Administrative

  • Communicate effectively with internal departments such as the laboratory, logistics etc to ensure that all customer objectives are met
  • Comply with all company policies and procedures in line with the requirements of the business
  • Compile and maintain accurate records and paperwork where required
  • Participate as a key team player by providing support to other departments when required
  • Maintain excellent department housekeeping standards

Experience Required

Previous Experience in a customer service or sales provision environment is essential


Requirements and prospects

Desired skills

  • Excellent Communication Skills (Written and Oral) 
  • IT skills
  • Time Management and the ability to work to deadlines 
  • Problem solving skills
  • Interpersonal skills
  • Willingness to develop and learn new skills

Personal qualities

  • Initiative
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Team working
  • Self-motivated
  • Flexibility
  • Confidentiality
  • Ability to work with minimum supervision in a busy and demanding environment

Qualifications required

Good standard of general education, GCSE’s A – C in Maths and English or equivalent

Future prospects

Fantastic opportunities for progression for the right candidate

Things to consider

Salary scale as follows: Year one Start £14,500 End year one £15,000 End year two £15,500 End year three £16,000 aligned to current Trescal rate

About the employer

Trescal are a worldwide specialist in calibration and asset management services, their stated mission is to optimize the industrial performance of their different clients by enhancing their measurement processes.

Employer

Trescal Ltd

Address

Park Gate Close, Bredbury Parkway

Stockport

SK6 2SL

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Training provider

  • Level 2 Customer Service Practitioner
  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in Maths

Apprenticeship framework

Customer Service

Training provider

Damar Training

Applications for this apprenticeship are being processed by Damar Training

Contact

Mike Kendrick 0161 480 8171 mike.kendrick@damartraining.com


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Closing date: 23 Oct 2017