Poole EDAS Administration Apprenticeship Edas

An exciting opportunity to work within a clinical and training team providing administration support to the Adult element of EDAS.

Sign in to apply

Closing date: 23 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    30 hours a week Monday – Thursday 8.30am – 4.30pm

    Total hours per week: 30.00

  • Apprenticeship duration

    18 months

  • Possible start date

    03 Nov 2017

  • Date posted

    09 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

With training and supervision, the post holder will offer administrative and clerical services to the Poole EDAS team and support the manager and training department through a range of duties including monitoring and inputting on the data management system (HALO). Complying to and returning the end of month statistical data.

To provide a dedicated, comprehensive and professional support service to the Poole Team maintaining a high degree of accuracy and strict confidentiality at all times

With training and under supervision, take the lead on preparation and inputting of statistical information on the HALO system within the Poole services.  Make timely, accurate submissions to NDTMS of HALO information no later than the 5th each month

Timely and continuous communication with Deputy CEO regarding anomalies in HALO and any risk pertaining to service users.

Continuously update and monitor referrals received by SMART and advise the Clinical Lead of new referrals to be allocated, in putting care plans and TOPS information.

Answer the telephone, connect callers, take messages and coordinate rooms for meetings and interviews. Be jointly responsible with Keyworkers for meeting service users or visitors upon calling at the building.

Providing general clerical support such as word processing for other members of staff, volunteer advisors and training department as required. Photocopying and faxing as required.

Minute taking at team meetings or other meetings.

Monitoring and ordering office stationery and equipment (e.g. Replenishing paper, renewing toners and cartridges etc).

Monitoring information brochures etc. and assisting with the preparation of reports if requested.

To liaise with Service Users and provide 1:1 support if required.

Provide support with digital interventions e.g. Live Chat, 24/7 Helpline & digital apps

Opening and closing the office when necessary.

To undertake such other duties as may be required from time to time commensurate with the level of the post.

To maintain personal expertise through supervision and appraisal and attend training, development and supervision.

To comply with all decisions and policies of EDAS and any relevant statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and Data Protection Act.

Requirements and prospects

Desired skills


  • IT experience – able to use Microsoft Office Software including Word and Excel.
  • Knowledge of what a database is
  • Willingness to learn about administration support
  • Good with numbers
  • Good time management
  • Commitment to equal opportunities
  • In recognition of the needs and abilities of young people you will need to demonstrate an ability to respond positively to difficult and demanding situations


  • Use of own transport (car, bike, moped)
  • Maths and English GCSE passes
  • Willing to work with young people and adults.

Personal qualities


  • Person Attributes
  • Good communication skills, including listening.
  • Reliable
  • Punctual
  • Be flexible
  • Be organised
  • Be part of a team or work alone at times.
  • Good sense of humour

Qualifications required

GCSE English at grade C/4 or above or Level 2 Functional Skills
GCSE maths at grade C/4 or above or Level 2 Functional Skills
ICT qualification at Level 1 or 2

Future prospects

It is anticipated that upon successful completion and achievement of the apprenticeship, the successful employee will become a permanent member of the EDAS Administration team, gaining experience in a range of clerical, administrative, business and strategic developments.

Things to consider

The successful candidate must be able to keep confidentiality and respect the anonymity of both learners and service users of EDAS. This is absolutely imperative and any breach of confidentiality will result in dismissal. The initial hourly rate is £4.55 rising to £5.00 after successful 3 month probationary period

About the employer

EDAS, as a Third Sector organisation remains true to its organisational values and maintains the ethos of empathy and understanding of the client’s life events. Established in 1970, with the organisation’s 45+ years of experience, passion and enthusiasm for supporting young people and adults affected by alcohol and substance misuse, EDAS has developed a service that provides care and support for all sectors of the community to include: Young people, carers, criminal justice clients, through-care and aftercare clients, clients with medication issues, pre-treatment and assessment for service users aged 10 – 85 plus. EDAS also has a very busy training department that delivers accredited and non-accredited training and education to a wide range of learners.





Ashley Road


BH14 0AD

You must have JavaScript enabled to view a map of the location

Training provider

The successful apprentice will work towards achieving a
Business Administration Level 2 Diploma.  Level 3/Advanced Apprenticeship could be considered dependent on prior learning and ability.

The post holder will spend 20% of their time on off-the-job training over the 18 month apprenticeship.  Off-the-job training will be provided by the employer and Skills & Learning, Bournemouth, Dorset & Poole and will include a range of workshops, tuition, research and project activities, e-learning, work shadowing, coaching and tutor directed self study. 

The post holder will be supported with all relevent training in Safeguarding Adults, Safeguarding Children, PREVENT, Deprivation of Liberty and Mental Capacity Act.

English, maths and ICT Functional Skills tuition will be provided where needed

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Skills&Learning Bournemouth and Poole


Teresa Barton 01202 262316 teresa.barton@poole.gov.uk

Other information

Working week: Monday – Friday 8.30am – 4.30pm

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 23 Oct 2017