Apprentice Customer Service Assistant Affinity IT Services Ltd

Vacancy for an enthusiastic individual who has a passion for Customer service and Sales. To support our continued growth, we are looking for an Apprentice to join our close-knit team in the Sheffield Head Office.

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Closing date: 29 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 9:00am – 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    30 Oct 2017

  • Date posted

    06 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001318389

  • Positions

    1 available

  • Work cross functionally within the company to communicate with all stakeholders in customers' success
  • Create and maintain relationships with customers to better understand and achieve their needs
  • Make visits to our customers to identify opportunities for growth within our platform
  • Manage all reporting about the health of customers' accounts
  • Meet Internal and External Sales Targets
  • Keep our in-house CRM up to date with all customer contact and requirements

 


Requirements and prospects

Desired skills

Experience & Expertise Required

  • Sales experience or passion
  • Good, articulate, telephone manner
  • The ability to understand technical aspects of products & services
  • The ability to quickly and efficiently use computer software

Personal qualities

  • Well presented.
  • Polite.
  • Friendly and approachable.
  • Confident.
  • Excellent Communication / over the phone and face to face

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

After initial training, there Will be a full-time job opportunity for the right candidate.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Affinity is a privately-owned business based in Sheffield, South Yorkshire. The business was founded by a team of Business and IT professionals with a wealth of Knowledge spread over in excess of 20years.

Employer

Affinity IT Services Ltd

Address

President Buildings Unit 24

Savile Street East

Sheffield

S4 7UQ

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Training provider

The Apprentice will work towards a Level 2 Advanced Apprenticeship in Customer Services. The qualifications consist of:

  • Level 2 Diploma in Customer Service
  • Level 2 Functional Skills English, Maths & ICT (if applicable)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

ASPIRE ACHIEVE ADVANCE LIMITED

Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited

Contact

applysheffield@3aaa.co.uk


Before you apply

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Closing date: 29 Oct 2017