Project Coordinator Administrator Rm Plc

Supporting team members a excellent opportunity to grow with a Multi National Company! • Work with a very broad and constantly evolving array of ICT • One of the UK’s leading employers (Top Employer UK to work for). • Working within the education IT sector is highly stimulating and hugely rewarding • RM offers exceptional career development

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Closing date: 19 Oct 2017

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday to Friday 0900 to 1730 With an hour lunch break

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    06 Oct 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001318224

  • Positions

    1 available

RM Education is the leading provider of IT software & services to the Education sector. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are proud that what we do has a real impact on education.

As a Project Coordinator you will be a point of contact for schools and RM Project Managers assisting to deliver orders and implementations. You could be assisting with an Office 365 implementation, delivering a networking solution or our Management Information System, RM Integris. You will be expected to take responsibility for owning and resolving customer issues. You will constantly be aiming to improve the customer experience working with colleagues to highlight areas for improvement and increase efficiency.

As an apprentice, you'll have the challenges of our business plus the support of your colleagues. You will have a real job from day one of starting with RM, whilst continuing your learning with a training provider at a local training centre. Working in a team where you'll get a great insight into how the business works. You'll earn a salary whilst gaining practical work experience within your chosen discipline.

Responsibilities:

Responsibilities will vary across the project portfolio. Orders can vary from smaller peripheral items to complete network installs. However all team members will be expected to:

  • Resolve requests for information / updates from customers by phone or email maintaining high customer satisfaction.
  • Ensuring all customer interactions and actions taken are properly and clearly recorded.
  • Provide a professional approach and excellent service to our customers at all times
  • Investigate and resolve, or minimise impact of repeat issues
  • Raise improvement suggestions for processes to improve the efficiency or the team and share knowledge with colleagues

Why You Should Consider This Role:

  • A chance to work in one of the UK’s leading employers (certified Top Employer UK for the 11th year running).
  • Work with a very broad and constantly evolving array of ICT
  • Working within the education IT sector is highly stimulating and hugely rewarding
  • RM offers exceptional career development and advancement opportunities

 


Requirements and prospects

Desired skills

  • Customer Service experience
  • Excellent Communication Skills
  • Organisaed and able to meet deadlines
  • Able to use all Microsoft packages

 

 

Personal qualities

  • Interest in Business and Project Management
  • Excellent presentation skills
  • Problem solver
  • Freindly personaility who can communicate by telephone, face to face and email
  • Team Player

Qualifications required

Educated to A Level standard as this Apprenticeship has a progression route to achieve a Level 4 Project Management

Maths and English grades A* - B

A Levels or equilavent achieved

Future prospects

Full time position as a Project Manager

Things to consider

Do you have the professionalism to support Project Manager's? Do you have experience in working in a fast pace environment that requires attention to detail?

About the employer

RM Education is the leading provider of IT software & services to the Education sector. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are proud that what we do has a real impact on education.

Employer

Rm Plc

Address

209

Cowley Road

Oxford

OX4 1XE

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Training provider

Achievement of a Level 3 Business Administrtor Standard

 

Apprenticeship standard

Business > Business Administrator

Training provider

ACTIVATE LEARNING

Applications for this apprenticeship are being processed by City of Oxford College

Contact

Farrah Hussain 01865 550 866 Farrah.Hussain@activateapprenticeships.co.uk


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Closing date: 19 Oct 2017