Business Support Apprentice - Chief Executive's Office Rochdale Council

A great opportunity for a Business Support Apprentice required to work directly for the Council Chief Executive (Steve Rumbelow). Meet and greet visitors in a courteous and professional manner. Organising and servicing events. Maintaining confidentiality. Use of IT packages. Making telephone calls. Inputting data. General office duties.

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Closing date: 26 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    37 hours per week in accordance with the Service's Work Life Balance Scheme

    Total hours per week: 37.00

  • Apprenticeship duration

    18 months

  • Possible start date

    30 Oct 2017

  • Date posted

    06 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • To work in the Chief Executive’s office in a range of business support functions.
  • To contribute to providing the best service possible to the people of the Borough of Rochdale in accordance with council policies and procedures.

Principal Duties

To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:

  • Meeting and Greeting high level visitors in a courteous and professional manner
  • Postal duties
  • Photocopying and collating documents
  • Taking Concise and accurate telephone messages
  • Making telephone calls under direction
  • Inputting data onto computer systems
  • Using IT packages for word processing, spreadsheet and database applications.
  • Servicing meetings
  • Organising and servicing events
  • Dealing with customer requirements in a courteous and professional manner, taking advice from the supervisor when appropriate
  • Maintaining total confidentiality at all times
  • To attend training and work to achieve the agreed Apprenticeship training programme

Secondary Duties

  1. To be familiar with a wide range of IT systems
  2. To ensure the effective use of office equipment and machinery and to make use of such facilities
  3. To undertake word processing and other administrative/customer services work as required
  4. To assist when required in activities to promote and publicise Apprenticeships within the Council
  5. To participate in council programmes of in-service training

Requirements and prospects

Desired skills

  • Ability to communicate clearly, both verbally and in writing
  • Ability to work as part of a team
  • Adaptable and flexible in approach
  • Committed to acquiring new skills relevant to the post and attendance on relevant training courses
  • Experience of using computers either at home, work, college or school to be able to produce letters and other documents and carry out basic operations using e-mail, spreadsheets and databases

Personal qualities

  • Well presented, clean and tidy appearance
  • Have an interest in and commitment to a career within the public sector
  • Ability to work in a variety of locations and potential evenings/early morning
  • Ability to observe confidentiality/data protections at all times

Qualifications required

  • Have a minimum of 5 GCSE's grade A-C (level 4 or above) or equivalent to include Mathematics and English
  • Evidence of a very high standard of literacy

Future prospects

Full support to progress for the right candidate.

Things to consider

£9000.00 per annum training allowance for the first 12 months and then national minimum wage for the remaining 6 months.

About the employer

Rochdale council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.


Rochdale Council


Number One Riverside Municiple Offi

Smith Street


OL16 1XU

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Training provider

  • NVQ Level 2 Business Administration Apprenticeship
  • Technical Certificate
  • Functional Skills (if required)
  • Employment Rights & Responsibilities
  • Pastoral Care Courses such as Safeguarding and Equality & Diversity

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Rochdale Training Association


Nathan Finn

Other information

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The National Minimum Wage for their age applies. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Before you apply

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Closing date: 26 Oct 2017