IT 1st Line Support Apprenticeship - 13159 B D R Technical Services Ltd

Job Description An exciting opportunity exists within one of the UK’s leading IT & Communications specialists. They have an excellent team spirit so it will be a great place for an IT Apprentice to learn and develop.

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9.00am – 5.30pm, with 1 hour for lunch

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Dec 2017

  • Date posted

    05 Oct 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties/ Responsibilities
Duties include, but are not limited to:
•    Work remotely to customers and troubleshoot issues
•    Deal with customer queries via telephone and email
•    Liaise with other departments on queries
•    Work closely with suppliers
•    Assist with maintaining and improving the company network

Requirements and prospects

Desired skills

Desired Qualities
•    To be considered for this role, you as an individual shall have strong interpersonal skills and be able to take initiative
Personal attributes that would be beneficial are: 
•    A strong customer focus
•    Professional telephone manner
•    Good communication skills
•    A desire to continually improve your technical knowledge and ability through self-study

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

Benefits A full time role, progression, potential for further training opportunities with QA Apprenticeships.

Things to consider

Important Information “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

About the employer

Employer Description Established in 1991, my client are an award winning IT and Communications supplier who provide a range of bespoke IT and Telephony solutions to a broad spectrum of businesses across the UK.


B D R Technical Services Ltd


Shottery Brook Office Park Caspian

Timothys Bridge Road


CV37 9NR

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Nov 2017