Customer Service Apprenticeship Abby Homes Ltd

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Dec 2017

  • Date posted

    05 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001317745

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Commercial skills
  • Good IT skills
  • Good communication and listening skills
  • Be organised and able to pre-plan
  • You need to be able to use your initiative in supporting the therapists and ensuring the clients have the best experience
  • You need to be very presentable with attention to detail
  • You need to be able to multi-task and remain calm under pressure

Personal qualities

  • Confident
  • Approachable and bubbly personality
  • Friendly
  • Calm
  • Patient
  • Able to delegate and improvise

Qualifications required

GCSE's in Maths, English and ICT (A*-C) or equivalent qualifications preferred.

Future prospects

Permanent Employment upon Completion.

About the employer

As a growing company, we have more personality than the big, faceless brands. With Abby Homes you will know exactly who is looking after you and your property. Our East London estate agency continues to lead the way with innovation that makes our service really convenient for customers. Whatever gizmos people use to look for property, we have the technology with our RSS feeds, Mobile Internet, Website with interactive links, Email & Text Alerts and through our extensive strong marketing we aim to be an asset to all our clients. Canary Wharf, Docklands, Plaistow - East London. It's not just our patch. These areas are our communities. They're our homes. Nobody knows this part of London better than we do.

Employer

Abby Homes Ltd

Address

3

Pepper Street

London

E14 9RB

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Training provider

BTEC NVQ Diploma in Customer Service Level 2.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

MSTRS

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

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Closing date: 30 Nov 2017