Customer Service Apprentice GBM Products Ltd

This is a brilliant opportunity for someone who is looking to get their foot through the door in Customer Service. This is a great way to start off, as this employer is well-known Airports, Local Authorities and Government Organisations, and many more!!! They are a small family team, and looking for someone like YOU to join, don’t miss out!

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Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    40 hours per week, Monday – Friday: 9.00am – 5.00pm.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    05 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Provide a standard of service that reflects the company corporate image
  • Working as a service counter assistant
  • Meeting customers at the front of house and looking after their needs
  • Maintaining a tidy well stocked back of house
  • Ensuring the counter has all necessary parts and accessories for customers
  • Assembly and maintenance of pressure washer systems for clients, eventual repair of systems will be required after full training
  • Providing customers with information on washing systems, machinery and necessary accessories and ongoing service plans, as well as sales
  • Dealing with trade customers both in person and over the telephone and then following through with their requirements by the timeframes agreed
  • Occasionally dealing with customer contact and processing orders
  • Ensure customers are attended to with an efficient and courteous service
  • Respond quickly and efficiently to all enquiries
  • Update spreadsheets
  • Marketing, online promotions and updating social media
  • Eventually, some internal sales
  • General clerical duties

Requirements and prospects

Desired skills

  • Excellent  communication skills
  • Good telephone manner
  • Professional and confident when dealing with customers
  • Good knowledge of IT systems
  • Ability to follow procedures
  • Able to work as part of a team, and on own
  • Full training will be provided for the right candidate

Personal qualities

  • Outgoing personality, confident and friendly
  • Reliable and punctual
  • Flexible
  • Ambitious and desire to develop
  • Professional
  • Motivated
  • Honest and Trustworthy
  • Interest in sales

Qualifications required

  • GCSE grade A*-C in Maths, IT and English (or equivalent).

Future prospects

Very good opportunity to develop and grow within the organisation with a good career route. The employer has a clear plan for developing this role for the right candidate.

About the employer

Established in 1987, with more than 30 years experience, GBM Products Ltd is a leading supplier of automotive workshop and industrial equipment based in Gateshead and supported by a team of specialist installation and maintenance engineers. We specialise in the supply, service and repair of commercial garage, industrial and cleaning equipment and can also supply industrial cleaning machines at competitive prices for short, long term or lease hire. Our engineers also have considerable experience of installing compressed air and oil dispensing pipe work. If you need a new system or just extending/repairing an existing system we are here to help. Our vast range of products include Cleaning Equipment • Static steam cleaners • Mobile steam cleaners • Petrol driven pressure washers • Diesel pressure washers • Floor scrubber driers • Vacuum cleaners • Upholstery cleaning machines • Traffic film removers • Power scrub detergent, polishes and cleaning agents • Parts and accessories Garage / Lubrication Equipment • Oil and grease dispensing pumps • Hose reels • Air compressors and air tools • Vehicle lifts including mobile column lifts • Pit and transmission jacks • Bulk storage tanks • Drum and barrel storage pallets • Space heaters • Parts and accessories • Exhaust fume extraction systems • Supply and installation of complete pipework systems We are approved contractors for many large organisations including Airports, Local Authorities and Government Organisations.


GBM Products Ltd


The Avenues Unit E18

Eleventh Avenue North


NE11 0NJ

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Training provider

  • Pre-employment preparation – Employment Rights and Responsibilities and customer service skills.
  • Full induction and training from the employer
  • Agreed off the job training to support you and your employer with work related training and also to prepare you for formal assessments and Functional Skills (if required)
  • Study and complete Level 2 Diploma in Customer Service.
  • Approx. fortnightly visits to the workplace to assess performance

(Where possible, off the job training will take place within the first 3 months of apprenticeship programme)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by LearningSkills


Errin Bolam 0191 433 8761

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Closing date: 18 Oct 2017