Admin Apprentice Sandwell Adult & Family Learning Service

As a member of the admin team, you will be part responsible for ensuring the smooth administration of all centres as well as supporting the delivery of wider services. This will involve communicating with staff, processing enrolments, maintaining accurate data, answering telephone and email queries and a range of administrative support tasks.

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Closing date: 25 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon - Fri

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Dec 2017

  • Date posted

    04 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The duties include:

  • Providing reception cover and ensuring that all service users feel welcomed and receive a fair and equitable service.
  • Taking telephone calls and recording accurate messages, ensuring all communications (e.g.. telephone calls, e-mails) are dealt with in a prompt, efficient and courteous manner, and taking appropriate action or referring to appropriate officers as required.
  • Meeting members of the public, face to face on a daily basis
  • Dealing with learner enquiries in respect of course information and availability.
  • Ensuring all incoming post is recorded and distributed appropriately.
  • Preparation of learning materials including photocopying, collating and distributing as required.
  • Identifying and rectifying simple faults with printers and copiers e.g. keeping stocked with paper, clearing paper jams, and replacement of ink cartridges.
  • Preparing and producing letters, minutes and posters and other publicity materials as necessary, to include the use of Desk Top Publishing.
  • Assisting with the raising of invoices and orders, receipting cash and issuing receipts.
  • Assisting with maintaining levels of stock and stationery.
  • Maintaining the Assets Register, Goods Received Log and Stock Control Records, ensuring that all records are kept up to date and organised in an easy and accessible manner.
  • Attending enrolment sessions, and collecting adult education fees and issuing receipts.
  • Accurately inputting into the management information database, to ensure timeliness and accuracy of data.
  • Ensuring that classrooms are ready for use, and properly resourced.
  • Participating in the operation of the Council’s Appraisal Scheme.
  • Complying with policies of Sandwell MBC
  • Carrying out any other duties relevant to the post

Requirements and prospects

Desired skills

  • Good written and verbal communication skills
  • Excellent telephone manner
  • Good organisational skills with the ability to prioritise tasks
  • Attention to detail
  • Excellent computer literacy skills to be able to use a wide range of ICT packages

Personal qualities

  • Willingness to learn and understand
  • Excellent time keeping and attendance
  • Demonstrates a commitment to good customer service in all activities
  • Discreet and professional at all times with personal data
  • Prioritise and plan effectively
  • Adhere to the Data Protection Act

Qualifications required

YOU MUST HAVE: A minimum of a Grade C in GCSE Maths and English or the Functional Skills Level 2 equivalent.

Future prospects

This apprenticeship will enable the successful candidate to achieve a Level 2 qualification in Business Administration, plus any other relevant training.

Things to consider

If successful, you would be expected to work from any one of the 3 centres which are located in either Tipton, Smethwick or Hately Heath. This position will ideally suit someone with an interest in working from an office location in a busy administrative environment.

About the employer

Working within Sandwell MBC - Sandwell Adult and Family Learning service (SAFL) which offers adult education learning programmes to residents aged 19 and over. This vacancy will be situated at one of our 3 main centres and is for 37 hours a week and could involve working early evenings.


Sandwell Adult & Family Learning Service


Tipton College

Alexandra Road



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Training provider

You will sit a literacy and numeracy assessment prior to interview, then the successful candidate will be expected to undertake and achieve a Level 2 qualification in Business Administration.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Sandwell College


Parmjit Sidhu 0121 569 2099

Before you apply

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Closing date: 25 Oct 2017