Business Administration Apprentice Abingdon & Witney College

Abingdon and Witney College have ambitious plans for the future and currently require a full time Business Administration Apprentice to work within the Faculty of Technology and assist in the day-to-day business administration. You will receive on the job training to allow you to play an important role within the faculty and wider organisation.

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Closing date: 22 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Thursday 0830 - 1700, Friday 08.30-16.30 (37.5 hours per week)

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    25 Oct 2017

  • Date posted

    04 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Job purpose:

To support the work of the Faculty of Technology by completing tasks to a consistently high standard. Providing general administrative support to the faculty staff. Duties will include the administration of our social media platforms, Office 365 sites, online finance systems and processes. Act as the first point of contact for the Head of Faculty and Faculty Administrator, answering incoming telephone calls, dealing with visitors and managing this in a timely and professional manner is essential.

It is essential that the post-holder is able to work independently and proactively using their own initiative. Being able to communicate effectively by telephone and email is therefore considered essential for this role.


  1. Supporting the faculty staff with their administrative tasks as and when required to ensure the smooth running of the faculty and provide an excellent level of service to all staff, students and stakeholders;
  2. Effectively manage and maintain the faculty social media accounts;
  3. To prioritise work according to the guidance of the Head of Faculty and Faculty Area Administrator;
  4. Be actively involved in the managing, planning and organising of faculty events as directed by the Head of Faculty.
  5. Provide a prompt response to all queries, communicating effectively with all stakeholders in order to ensure that expectations are well managed and remain efficient;
  6. To be pro-active in building effective relationships with all colleagues, students and stakeholders;
  7. To demonstrate and deliver a highly effective customer-focused approach at all times;
  8. To be a pro-active and positive member of the faculty administrators team, and participate in relevant faculty meetings, minute taking and college staff development activities;
  9. To carry out any other duties appropriate to the position, as and when required;
  10. To comply with the College's Data Protection Policy in relation to the collection, use, storage and disposal of personal and sensitive data;
  11. To work towards and successfully achieve a Level 2 Intermediate or Level 3 Advanced Apprenticeship in Business Administration. This will include attendance at College and participation in training and assessments activities in the work place
  12. To be flexible and adaptable in order to meet challenging deadlines and targets set by the various duties and to cover for colleagues when required.

Other duties applicable to all staff working at Abingdon and Witney College

  1. It is expected that all members of staff will play a part in ensuring that all students are safe, happy and complete their programmes successfully.
  2. To comply with College procedures in relation to Safeguarding and the Prevent agenda.
  3. Participate in a personal development programme.
  4. Keep abreast of developments in your work area.
  5. Adhere to Health and Safety policies and procedures in force within the College, with particular regard to your own safety and that of other people using the College.
  6. Adopt high standards of customer service.
  7. Abide by any College policies in relation to dealings with staff and students, e.g. communications, equal opportunities and employment policies.

As a term of your employment you may be required to undertake such other duties as may reasonably be required of you, commensurate with your grade, at any of the College sites.

The management reserves the right to amend the job description in consultation with the employee to reflect changes in the duties of the post.

Requirements and prospects

Desired skills

It is essential that the postholder has:

The willingness and ability to successfully undertake an Apprenticeship in a Business Administration environment

Ability to achieve Level 1 Functional Skills in literacy and numeracy as part of their Apprenticeship

Excellent interpersonal skills with a range of people – students, staff, parents, employers;

Can demonstrate positive approach to learning and change;

The ability to work under pressure and to deadlines;

A flexible attitude towards working hours;

Good communication skills, both written and oral;

Good organisational skills and the ability to work methodically;

An ability to work quickly and accurately, following agreed procedures;

The ability to use word processor, database and spreadsheet packages;

An ability to pay close attention to detail;

Experience of dealing with the general public;

The ability to work in a team environment.

It is desirable that the postholder has:

Familiarity with a wider range of IT applications;

A qualification / experience in a customer focussed environment or is willing to train

An ability to travel between sites, when required.

A successful applicant will also demonstrate at least one of the following:

  • Secretarial skills
  • Administrative experience
  • Experience of working on a reception desk or as a switchboard operator
  • Data input skills
  • Call centre experience
  • Technical expertise in reprographics/IT
  • Accounts experience/qualifications
  • Stock control
  • Help desk operation

Personal qualities

We are looking for people who are enthusiastic, ambitious and committed with a passion for providing exceptional business administration and customer service. Being a team player whilst being able to work independently is also important, as is a willingness to learn, a ‘can do’ attitude and strong communication skills.

Qualifications required

Minimum of 4 GCSEs at grade A* - D or equivalent including English and maths qualifications.

Future prospects

For the right candidate we can potentially offer progression onto an advanced apprenticeship or into full-time employment. They college offers further training and development within all roles.

Things to consider

Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Induction Day Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Induction Day at Witney or Abingdon campus. This will consist of a series of initial assessments (required prior to an apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions. As a new Apprenticeship Applicant you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Induction Day please call us on 01235 216216. Qualification checks By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. Individuals who already have a Level 4 qualification are now eligible for a Level 5 or above Higher Apprenticeship only. They are not eligible for funding for an Intermediate Level, Advanced Level or Level 4 Higher Apprenticeship. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible. SAFEGUARDING - Abingdon & Witney College is committed to ensuring the well being of all young people and vulnerable adults in its care. EQUAL OPPORTUNITIES - Abingdon & Witney College aims to be an equal opportunity employer. We are committed to the policy that staff recruitment shall be carried out in accordance with equal opportunities practice and legislation and that appointments shall be made only on the basis of job-related criteria. Abingdon & Witney College is committed to good practice in employing people with disabilities. To this end the College will: Interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities. Ask employees with disabilities at least once a year what can be done to be sure that they can develop and use their abilities at work. Make every effort when employees become disabled to make sure they stay in employment. Make sure key employees develop the awareness of disability needed to make this commitment work. Review these commitments annually.

About the employer

Abingdon and Witney College is one of the major providers of further education in Oxfordshire. We have an excellent reputation for high quality courses, with student retention and achievement above national norms. Abingdon and Witney College is within the top 10% of colleges nationally and currently number one in the country for 16-18 year old apprenticeship timely success.


Abingdon & Witney College


Wootton Road


OX14 1GG

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Training provider

What does the apprenticeship involve?

97% of employers say that effective administration is essential to their business. Business and Administration apprentices can work in a wide variety of challenging job roles and sectors. They learn a broad range of administrative skills to ensure that businesses are productive.

This apprenticeship focuses on developing the sense of responsibility, accuracy and attention to detail that is required for administrators and their companies to be successful. Apprentices will learn skills such as how to type up board meeting documents, put financial information together in spreadsheets, send the daily post or fax and photocopy confidential documents. Training will also be provided on diary and meeting management as well as how to work effectively within an office-based environment.

Qualifications Included:

  • Level 2 NVQ Diploma in Business & Administration
  • Functional skills in Maths, English and ICT
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills

Example Course Content:

  • Creating business documents
  • Using IT in a business environment
  • Diary management
  • Arranging and co-ordinating meetings
  • Handling post
  • Copying and managing documents
  • Arranging business travel.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Abingdon & Witney College


Zainab 01235 216216

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Closing date: 22 Oct 2017