Sales and Customer Service Apprentice HEATSHRINK SOLUTIONS LIMITED

We are looking for a motivated individual who is confident talking to people and businesses on the phone and promoting future business sales. You will answer incoming calls from customers and assist processing orders on our systems and support other business requirements as required. Other tasks will include warehouse/packaging and despatch tasks

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Closing date: 03 Nov 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday; 9am - 5pm (30 mins unpaid lunch break)

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    06 Nov 2017

  • Date posted

    05 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001316991

  • Positions

    1 available

Heatshrink Solutions are a small specialist business and are keen to recruit an ambitious new member to support the team to learn all aspects of the business and its development.  You will be responsbile for building relationships with current and new customers over the phone and face to face and keeping all records up to date. Tasks will vary but may include;

  • Making outbound calls and talking to potential clients
  • Using IT systems to maintain accurate client records
  • Provide office support to sales/office/warehouse colleagues as necessary
  • Assisting with warehouse tasks, preparing and packing items for despatch

This is an entry level role where confident and reliable communication skills and attention to detail are the most important criteria to support the job role. There will be opportunities provided for the successful candidate to progress into other areas including technical sales, procurement and marketing.


Requirements and prospects

Desired skills

  • Good customer skills
  • Confident telephone manner
  • Effective and accurate ICT skills
  • Good social media skills

Personal qualities

  • Friendly, reliable, with outgoing personality
  • Team player but capable of working on own initiative
  • Proactive, customer driven
  • Adaptable to customer/business requirements

Qualifications required

GCSE (or equivalent) English, Maths, and ICT grades A*-C.

Future prospects

Company are keen to progress the right candidate so strong possibility of future employment and progression opportunities for the right candidates.

Things to consider

Please ensure you can get to the working address before making any applications. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds, £7.05 for anyone aged 21 to 24 and £7.50 for those over 25. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). For more information visit: www.gov.uk/national-minimum-wage-rates

About the employer

Heatshrink Solutions are a small, family run, well established business, specialising in the import, export and UK distribution of heat shrink materials to an expanding market. We have over a decade of experience in the industry and work with national and international customers to ensure our products are of the highest quality and certification,

Employer

HEATSHRINK SOLUTIONS LIMITED

Address

Unit 2

Brent Mill Business Park

South Brent

TQ10 9YT

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Training provider

  • Level 2 qualification in Sales
  • Personal Learning & Thinking Skills
  • Employment Rights & Responsibilities
  • Functional Skills Support Maths/English (if required)

Apprenticeship framework

Sales and Telesales

Training provider

Focus Training And DCET Training

Applications for this apprenticeship are being processed by Focus Training (SW) Ltd

Contact

Trevor Barnes trevor.b@thefocustraininggroup.com


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Closing date: 03 Nov 2017