1st Line Support Apprenticeship BTA Ltd

Our client provides flexible and effective IT solutions for growing businesses across the UK. They are looking for a passionate and determined IT support and networking apprentice to join their team.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage

    £8,840.00

  • Working week

    Monday - Friday, 9am - 5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    06 Nov 2017

  • Date posted

    04 Oct 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001316972

  • Positions

    1 available

Our client provides flexible and effective IT solutions for growing businesses across the UK.

They are looking for a passionate and determined IT support and networking apprentice to join their team.

Key Duties:

  • Provide 1st and 2nd line support to all network users
  • Diagnosing and solving hardware/software faults
  • Analysing call logs to spot trends and underlying issues
  • Monitor mailbox usage, issuing warnings and assistance to users reaching set limits
  • Keep a record of how software and equipment should be used, configured and maintained

Requirements and prospects

Desired skills

  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written
  • Effective time management, evidence of working to deadlines

Personal qualities

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • A passion for IT, both in and out of school

Qualifications required

 5 GCSE's (ideally A* - C) including Mathematics and English or equivalent.

Future prospects

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career. After the Apprenticeship Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.

About the employer

BTA provides flexible and effective IT solutions for growing businesses across the UK. Founded on the belief small and medium sized companies should have exceptional IT without large corporate prices, BTA has helped businesses gain a competitive edge through innovative IT solutions and outsourced IT support for more than 20 years. BTA's primary goal is to provide our clients with IT that helps drive their business forward. We accomplish this through our expert team of engineers and consultants, dedicated to ensuring your organisation benefits from the best technology, most effective solutions and comprehensive support. Our specialties include network upgrades and refreshes, security, disaster recovery & business continuity, cloud-based solutions, proactive on-going support and IT management services.

Employer

BTA Ltd

Address

10

Smugglers Way

London

SW18 1EG

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Training provider

You will receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

JUST I.T. TRAINING LIMITED

Applications for this apprenticeship are being processed by Just I T Training Limited


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Closing date: 31 Oct 2017