Customer Satisfaction Officer and Office Administrator ACRES ENGINEERING LIMITED

Acres Engineering are looking to recruit a motivated individual, looking to do an Apprenticeship in Business Admin. The perfect opportunity for someone who has an interest in Engineering and a good eye for detail.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    24 months

  • Possible start date

    06 Nov 2017

  • Date posted

    03 Oct 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Answer telephone, transfer calls, take and email messages
  • Type up/ produce documents as instructed
  • Follow up on submitted quotations
  • Carry out a customer satisfaction survey post job delivery
  • Produce marketing information regarding delivered jobs and post to website
  • Carry out scanning, shredding and other general administrative duties
  • Get prices and place orders for items when required
  • Prepare areas for customer visits, make drinks etc, tidy areas following visit
  • Search and compare for utility providers

Requirements and prospects

Desired skills

  • ICT including Microsoft Office specifically Outlook, Word, Excel (Powerpoint and Project useful)
  • English (good spelling and grammar essential)
  • Wordpress
  • Image editing

Personal qualities

  • Attention to detail
  • Creativity

Qualifications required

  • English: B (or equivalent)
  • Math: C (or equivalent)
  • ICT: B (or equivalent)
  • Ideally, Engineering or Science: C (or equivalent)

Future prospects

Book keeping, estimating, sales, cad design

About the employer

Acres Engineering Ltd specialise in providing bespoke fabricated production support equipment. Our products look to challenge current working practices, methods and processes. Continual improvement is vastly important to our clients so Acres have engrained the philosophy within its culture. Typically our products are required to deliver a health and safety or productivity improvement.

We apply best practice acquired from serving a multitude of industries during the last 70 years. We take elements of best practise from our proven solutions delivered into automotive, aerospace, rail, power generation, pharmaceutical and food & drink.

Our products are risk assessed at the?design stage and designs meet appropriate European Directives. Each product is designed to achieve a client';s key success factor but wherever possible we aim to accomplish integration, standardisation,?low maintenance, easy use, low cost life cycle.

In addition we have embraced digit




Castle Lane




DE73 8JB

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Training provider

Training is provided by Semta Apprenticeship service

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by SEMTA Apprenticeship Service


Sophie Hobbs

Other information

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Employer's Application Instructions

Apply via GetMyFirstJob - applications come through to the provider, are prescreened by a telephone interview.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2017