Customer Success Apprentice Intelligent Reach

Do you want to be part of a dynamic team working with the leading retail brands worldwide? Our client is a retail technology platform. They currently require a Customer Success Apprentice to provide day-to-day technical solutions to all of their customers that are using their advanced platform.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday - Friday 9:00am - 5:30PM

    Total hours per week: 37.30

  • Apprenticeship duration

    14 months

  • Possible start date

    01 Nov 2017

  • Date posted

    03 Oct 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001316474

  • Positions

    1 available

Are you excited about new technology and online retail?

Do you want to be part of a dynamic team working with the leading retail brands worldwide? Do you want a voice and the ability to shape your future and the future of retailers? Yes? Then read on...

Our client is a retail technology platform connecting online retailers with their consumers wherever they are in the world.  They are used currently by over 160 global retail brands including some of the most renowned names in the market, across 22 countries. 

They currently require a Customer Success Apprentice, where you will be working closely with the Head of Performance and various members of the customer success department to provide day-to-day technical solutions to all of their customers that are using their advanced platform. You will develop a deep understanding of website, data and marketing ambitions that will enable you to effectively support queries related to data acquisition, optimisation, distribution as well as client-side website tracking tags.

KEY DUTIES –    

  • Weekly reporting, regular check-in calls with clients, and managing performance requests via the ticketing system.
  • 1st line support, triaging and escalating tickets to 2nd and 3rd line as appropriate
  • Active involvement in the delivery of current marketing strategy, delivering proactive suggestions and contributing to future strategies.
  • Troubleshooting, fault diagnosis and providing resolution to customer issues
  • Problem management and issue tracking, identifying and logging technical issues and bugs internally as appropriate
  • Monitoring agreed SLA's and ensuring daily/weekly targets are met
  • Monitor your accounts to identify churn risk and work proactively with the Head of Performance
  • Develop, prepare, and nurture customers for advocacy, establishing trust and driving continued value of our products and our services
  • Drive active engagement of our platform, helping customers to make the most out of this and to understand how they can achieve value
  • Drive the performance against success KPIs, identifying and developing upsell / cross-sell opportunities, and working towards retention goals.

Requirements and prospects

Desired skills

  • Independent skills
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • Excellent written and spoken English
  • Strong analytic and numerical skills
  • Strong excel skills
  • Competent with other MS office tools

Personal qualities

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • Clear spoken and written English
  • 1 Years+ experience in a digital marketing environment ideal
  • Basic understanding of digital marketing channels
  • Ability to quickly understand complex technology solutions and translate into non-technical language for stakeholders
  • Proficiency in any other languages – particularly German and/ or French ideal

Qualifications required

5 GCSEs (A* - C) or equivalent including a grade B in Maths and English.

Future prospects

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career. AFTER THE APPRENTICESHIP Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.

About the employer

Our Client is a retail technology platform connecting online retailers with their consumers wherever they are in the world. Having recently secured a multi-million-pound investment they are looking to recruit exceptional people to help us grow the company and lead the industry.

Employer

Intelligent Reach

Address

1 Rutland Grove

London

W6 9DH

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Training provider

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications such as;

  • Level 3 Digital Marketing standard

Apprenticeship standard

Digital Industries > Digital Marketer

Training provider

JUST I.T. TRAINING LIMITED

Applications for this apprenticeship are being processed by Just I T Training Limited


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Closing date: 30 Oct 2017