Customer Service Counter Assistant John Halton

A customer service apprenticeship working in a friendly and reliable local pharmacy

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Closing date: 27 Oct 2017

Apprenticeship summary

  • Weekly wage

    £157.95 - £274.95

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Shifts between 9am-6pm Mon-Fri with 1 hour for lunch per day and will be discussed at interview

    Total hours per week: 39.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    02 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The main duties of this role will include;

  • First point of contact for all customers coming into the pharmacy.
  • Ensuring customers are served in a timely manner complying with patient confidentially and data protection protocols
  • Complying fully with Standard Operating Procedures to ensure patient safety at all times.
  • Ordering stock and checking deliveries.
  • Answering the phone and general house-keeping.

Requirements and prospects

Desired skills

  • Good communication skills
  • Punctual and reliable
  • Smartly presented
  • Efficient and courteous manner

Personal qualities

  • Must be able to work as part of a team and provide support to others.
  • Must be willing to learn and develop themselves.
  • Must have a mature attitude and a positive outlook.

Qualifications required

Minimum 3 GCSE's grade A-C or equivalent including English and Maths


Future prospects

Opportunity to progress for the right candidate.

About the employer

Our Pharmacies have been serving the local community since the 1970's and we take great pride in the quality of the services we provide which include: • Dispense prescriptions • Advice for self-care and healthy lifestyle • Stop smoking clinic • Minor ailments clinic • Medicine use review • Safe disposal of medicines • Travel advice • Emergency contraception supply


John Halton



The Common



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Training provider

  • Customer Service NVQ Level 2.
  • Personal Learning and Thinking Skills.
  • Employee Rights and Responsibilities.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Proco Northwest Ltd


Samantha McGinnity 01942 318099

Before you apply

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Closing date: 27 Oct 2017