Apple Repair Technician Apprentice Apple Web Tech Limited

A chance to start your IT technical career with a well-established company who provide technical support to the retail industry and domestic customers. If you’re looking for a practical, technical role, this could be the one for you.

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Closing date: 25 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    10am - 4pm Mon - Friday Working 2 Out Of 4 Saturdays With Day Off In The Week

    Total hours per week: 30.00

  • Apprenticeship duration

    1 years

  • Possible start date

    26 Oct 2017

  • Date posted

    02 Oct 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001315977

  • Positions

    1 available

This position is varied and interesting – a great way to start your technical IT career.  You may be providing support to a customer on site or repairing a domestic / corporate customer’s equipment in the workplace.  The company is well established and growing, so they are looking for an apprentice who wants to learn their technical trade and grow with them. The aim will be to develop you into a well-rounded IT Technician with great customer service skills.

You can expect to learn and be involved in tasks such as:

  • Complete a variety of repairs in accordance with the employer’s policy.
  • Assess fault / repair hardware.
  • Provide quotes and information on jobs to customers.
  • Clean PC base units when necessary.
  • Software installation and upgrade.
  • Deal with customer enquiries.
  • Log customer orders in accordance with the Employer’s policy.
  • Provide customers with product information as necessary.
  • Assist customers in the purchase of new equipment.

You will gain varied experience and the more competent you become, the more opportunities you will get to develop yourself and become involved in more complex tasks.


Requirements and prospects

Desired skills

  • You should be computer literate and comfortable using a wide variety of software programmes.
  • Any technical IT experience would be a distinct advantage.
  • It is essential that you have a confident telephone manner and are an articulate speaker on the phone.
  • You must have excellent communication and customer service skills.

Personal qualities

  • A positive attitude and motivation are essential. 
  • You should be enthusiastic about developing your IT career and be able to demonstrate this to the employer. 
  • You must have excellent team skills.
  • Be customer focused.
  • A confident communicator. 

Qualifications required

  • Ideally a minimum 5 GCSE’s C and above, including Maths, English and ICT (or equivalents).

Future prospects

There is a permanent opportunity available on successful completion of the apprenticeship. Also it may be possible to progress to a Level 4 Higher Apprenticeship.

About the employer

At Apple Mania our aim is to offer clients the best selection of Apple products and parts and the very best service on all iPad, iPhone, iMac and Macbook repairs in Milton Keynes, Northampton and Bedford. As one of the main stockists of Apple products and parts for not only currernt but older products we’re confident that you will find everything you need, whether it’s a new macbook charger or lcd for your macbook pro or a battery or repalcement screen for your IPhone or or iPad. As the leading Apple iPhone, iPad, Macbook, iMac repair companies in Milton Keynes we understand that all of our customers deserve the very best customer service which is why we are always on hand to provide you with the best advice.

Employer

Apple Web Tech Limited

Address

The Lodge

Wolverton Park Road

Old Wolverton

Milton Keynes

MK12 5EP

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Training provider

  • Advanced Apprenticeship in IT, Software, Web and Telecoms.
  • L3 Diploma in ICT Professional Competence.
  • L3 Extended Diploma in ICT Systems and Principles.
  • Level 2 Functional Skills English, Maths & ICT (if applicable).

Apprenticeship framework

IT, Software, Web and Telecoms Professionals

Training provider

REMIT GROUP LIMITED

Applications for this apprenticeship are being processed by Remit IT Academy

Contact

Sarah Pyatt 07970 267691 sarah.pyatt@remit.co.uk


Before you apply

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Closing date: 25 Oct 2017