Avis Car Rental Customer Service Apprentice Avis Car Rental

Do you want a fantastic opportunity to learn new skills and start a rewarding career? Apply today to join Avis Budget Group’s Customer Service Apprentice Programme.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    9am – 6pm Monday – Friday 9am - 1pm Saturday

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    03 Nov 2017

  • Date posted

    29 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Do you want a fantastic opportunity to learn new skills and start a rewarding career working with cars and an amazing team?

Are you looking for a job role that gives you genuine career prospects with a forward thinking and innovative company that puts its customers at the heart of everything it does?

Join Avis Budget Group’s Car Rental Apprentice Programme and you will have the opportunity to study towards a Customer Service Level 2 qualification whilst learning the fundamental skills of the car rental industry.

This will include:

  • Face to face customer engagement
  • Business development
  • Logistics management
  • Vehicle upkeep, preparation and damage inspections

You will be based at one of our rental stores, and with the support of your personally assigned trainer and in-store manager, you will work towards a nationally recognised qualification in Customer Service Level 2 whilst earning an hourly rate of £5.50.

Within this 12-14 month course you will learn how to:

  • Understand the different needs and priorities of your customers and the best way to manage their expectations
  • Get to know Avis Budget Group’s core values and how they link to the service culture
  • Understand your role and responsibility within Avis Budget Group and the impact of your actions on others
  • Use a variety of methods to build rapport with both internal and external customers supporting the business vision

As a valid member of the Avis Budget Group UK team, you’ll be entitled to many company benefits including:

  • Discounted gym membership
  • Reduced entry to various UK theme parks and attractions
  • Discounted cinema vouchers

In return you’ll commit to actively participate in training and work towards your qualification within the agreed timescale.

You’ll have to be flexible – store opening hours include weekends and bank holidays.

In addition to this you will also be entitled to an NUS card to enjoy further student discounts!

Next steps:
At Avis Budget Group we are all about personality so don’t require a CV.

Simply complete the application form today (which includes a fun scenario based assessment) and we’ll be in touch shortly.

If you want to go somewhere in your career, Avis Budget Group is the place to be.

Requirements and prospects

Desired skills

  • Clear communication
  • Problem solver
  • Attention to detail
  • Goal orientated
  • Driven by exceeding expectations

Personal qualities

To be successful in this role you must be willing to go the extra mile for your customers.

You must have the ability to manage and resolve difficult situations and be prepared to work effectively as a team no matter how big or small the task.

Qualifications required

Ideally have gained a C or above in GSCE Maths and English (or equivalent).

Future prospects

On-going training & development potentially leading to promotion this is an excellent opportunity to start your career with Avis Budget Group.

Things to consider

Our stores operate on rotating shift patterns, hours will be between 9am - 6pm Monday to Friday and 9am - 1pm on a Saturday. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Avis Budget Group, Inc. is a leading global provider of vehicle rental services, through its Avis, Budget, Apex, Payless and Maggiore brands, which have more than 11,000 rental locations in approximately 180 countries around the world, and through its Zipcar brand, which is the world’s leading car sharing network, with nearly one million members


Avis Car Rental


7 George Street

Newcastle upon Tyne


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Training provider

As an Apprentice you will be included on to a Customer Service qualification.
The standard for this vacancy is the L2 Customer Service Practitioner.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Babcock Training Limited


Pauline McFarlane 01704 502211 pauline.mcfarlane@babcockinternational.com

Employer's Application Instructions

To continue, please click apply. At this point you will enter the Avis Budget Group Careers site.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2017