Technical Support Apprentice EDC SYSTEMS LIMITED

The main role is to provide full support for existing and new customers. The role is quite technical; a good understanding of engineering and telecommunications is an advantage as you will be working closely with the engineers to resolve issues with hardware and communicating data and information via a web based software package.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday shifts TBC.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    29 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    0 available

  • To configure units according to customer’s demands.
  • To answer customer’s queries via web, mail or phone.
  • To test equipment via the web.
  • To resolve issues with communications, data readings etc.
  • To keep abreast of developments in the product.
  • To keep accurate records in excel.
  • Set up new Office Computers / Laptops.
  • Responsible for Domain Server and exchange.

Requirements and prospects

Desired skills

  • Good knowledge of Excel.
  • Good standard of English and maths.
  • Grasps and understands instructions quickly.
  • Has very good speaking communication skills.
  • Good Knowledge of Domain Servers and Exchange.
  • Able to type.
  • Put together simple spreadsheets.
  • Able to analyse and resolve data issues.

Personal qualities

  • Has good inter-personal skills (gets on with everyone).
  • Excellent time keeping skills.
  • Pays attention to detail.
  • Good telephone manner.
  • Works well in a team & independently.

Qualifications required

  • GCSE, or equivalent, maths and English Language at grade A*- C/D (3/4-9).

Future prospects

Future prospects include becoming a Senior Support Analyst/Manager.

Things to consider

•The role will involve long periods working on a computer. •You will also be answering phones and helping clients over the phone.

About the employer

Traffilog is the leading provider of integrated technology for vehicle and driver risk management. Our UK office has around 35 employees most of whom are based at our head office in Elstree, Hertfordshire. The office is a causal environment; we have regular staff socials and are treated to lunch every Friday.




Tasman House

The Waterfront



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Training provider

  • Intermediate Apprenticeship Level 2 IT & Telecoms Professionals.
  • All learning will be done in the workplace; you may need to attend the occasional workshop in College.
  • If you need to complete Functional Skills, you will be required to attend College once a week for at least the first 3 months.

Apprenticeship framework

IT, Software, Web and Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by West Herts College

Employer's Application Instructions

Please register and apply at GetMyFirstJob where you can also find tips and guidance to help you take the first step towards your career. Make sure you upload a high quality CV so we can put you forward to this employer.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2017