Customer Service Apprentice - Level 2 North East Accident Repair Centres Limited

North East ARC are looking for a motivated individual to join them as a Customer Service Level 2 Apprentice. This is a fantastic opportunity for enthusiastic people to kick start their career and develop some valuable transferable skills.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    8:30am - 5pm, Monday - Friday

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    28 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The Customer Service Apprenticeship responsibilities will include:

  • Interpreting customer concerns and comments
  • Assisting customers in the best way possible
  • Liaising with customers about additional products and services
  • Keeping customers updated and informed
  • Handling customer complaints
  • Responding to customer requests
  • Ensuring customers have a good impression of the business and its products and services

Requirements and prospects

Desired skills

  • Experience in Microsoft Office
  • Good written and verbal communications skills
  • Excellent telephone manner

Personal qualities

  • Are you an enthusiastic individual who is looking to start their career in the business world? This could be the apprenticeship for you   

Qualifications required

  • There are no entry requirements to apply

Future prospects

If you are looking for an opportunity to learn and grow with North East Accident Repairs, then this is for you

Things to consider

For anyone looking to work in the diverse world of automotive, this opportunity could be just what you are looking for

About the employer

North East Accident Repair Centres are an independent bodyshop group owned and managed in North East England with a team 100 strong and growing. Our mission is to respond to North East motorists' need for a recognised, reliable, accessible one-stop motor accident repair solution


North East Accident Repair Centres Limited


Unit 94



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Training provider

  • An Apprenticeship is a 12 month work-based training programme where you can earn while you learn
  • You will be assigned an Apprentice Development Coach who will visit you in the workplace, every 4-6 weeks, as part of our commitment to your development and to ensure you succeed
  • Customer Service Level 2
  • Functional Skills in English, Maths & ICT (if required)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Remit Ltd


Emily Draven

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2017