IT Service Desk Apprentice - 13084 Phillips & Cohen Associates (Uk) Ltd

A new role/position has arisen, for an IT Service Helpdesk Apprentice, to gain new skills by working with experienced staff within a cutting-edge financial environment and in a great location in Salford Quays.

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Closing date: 10 Nov 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday, 9am – 5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    24 Nov 2017

  • Date posted

    27 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties would include:

  • Providing ‘practical’ user desktop support through e-mail, telephone and face to face
  • Managing and supporting Client / Server applications, including system backups
  • Supporting Server to desktop technologies
  • Assisting IT / MIS teams in providing 1st and 2nd line support to end users

NOTWITHSTANDING the detail in this job description, the job holder from time to time will undertake such work as may be determined by their Line Manager and/or a member of the Senior Management Team consistent with the key tasks of the job

Requirements and prospects

Desired skills

You will need to have knowledge of some of the following:

  • Windows 7/8/10
  • Server 2012
  • Office 2010/O365
  • VMware

Additional skills:

  • Excellent Communication – both written and verbal
  • Attention to detail
  • A consistent professional approach to all tasks
  • The ability to remain calm, confident and knowledgeable will be critical to your success in this role
  • Ability to think strategically, work proactively and to establish good working relationships.
  • Excellent troubleshooting skills
  • Willing to share techniques and skills with peers
  • Self-motivated and consistently looking to learn new technologies

Personal qualities

  • An enthusiastic and professional attitude
  • A commitment to learning new skills

Qualifications required

Someone with ideally 3 GCSE grades (C and above) or equivalent, including Maths and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

Important Information: QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce. Benefits & Future Prospects: • Full training and support by our friendly team • Luxurious office environment in a superb location • 31 days holidays per year including 8 bank holidays • Reserved secure car parking spaces available • Comprehensive benefits and discounts package • Healthcare Scheme • Company pension plan • Life Assurance • Cycle2work scheme • after probationary period

About the employer

Employer Description A leading financial recovery company which through a compliant and compassionate approach aims to provide best in class service to customers and clients. This company is a great place to work, recognised by Investors in People as Gold standard. We’re growing and there are many opportunities for training, development and career progression. They have recently been awarded the highly prestigious Investors in People GOLD / Champion status and Health & Wellbeing Good Practice Award.


Phillips & Cohen Associates (Uk) Ltd



Exchange Quay


M5 3EF

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Training provider

IT Systems and Networking

Programme duration: 13-15 months

Programme level: Level 3 apprenticeship

  • Approximately 11% of training takes place in the QA learning centre classroom
  • 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio
  • The remaining time will be spent on your workplace activity

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: 10 Nov 2017