Customer Service Apprenticeship John Davidson Pipes Ltd

If you are a people person, this Customer Service Apprenticeship at JD Pipes could be perfect for you. You'll earn a wage and work towards a qualification that can open the door to almost any industry.

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Closing date: 26 Oct 2017

Apprenticeship summary

  • Weekly wage

    £229.13

  • Working week

    Mon-Fri 8am-4.30pm 37.5 hours per week

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    27 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC091062500

  • Positions

    1 available

Are you passionate about people and keen to get ahead? JDP are looking for someone that is committed to providing 1st class customer service.

With more than 45 years of expertise in drainage and water management JDP is more than a merchant. We combine quality products, stock in-depth, knowledgeable staff, dedicated delivery and technical assistance to be the one-stop shop for all your project needs.

Based within one of their stores you will serve customers at the trade counter, process enquiries and orders accurately and within the time dictated by the customer deadline. Customer satisfaction shall be enhanced by prompt, helpful and pleasant service. Customer orders shall be priced in line with company and sales executive recommendations and the guidance should be logically and consistently applied. You will assist with loading of vehicles. You will check and put away incoming stock in the proper location ensuring it is tidy and correctly labelled. You will be required to drive a forklift truck to retrieve and store stock. Due to the nature of the job and the scale of the products being sold there will be a big aspect of manual handling. You will ensure that the workplace is presentable and free of clutter enhancing customer perceptions of JDP and health and safety for all. Towards the end of your Apprenticeship you will be required to travel to other branches to cover staffing needs. All expenses for this will be covered. This aspect of the job is a great opportunity to broaden your people skills and to get to know other people in the organisation.
Your daily activities will include:
• communicating with customers face-to-face, in writing, or on the phone
• promoting products and services
• building customer relationships
• gathering feedback
• problem solving
• delivering 1st class customer service

Upon successful completion of this apprenticeship you will have gained a nationally recognised qualification in Customer Service Level 2, along with functional skills in Maths, English & ICT that will serve you in many jobs to come; and as a valuable member of the team you'll have the opportunity to move into a permanent role where you will be able to continue your career development journey.

All of your training will be provided by learndirect Apprenticeships, the UK's largest provider of Apprenticeships. We've helped lots of people like you develop their skills and gain experience in their chosen field. Every year we find work for and train over 23,000 apprentices.


Requirements and prospects

Desired skills

Skills:

- The ability to work as part of a team
- Flexible outlook
- Attention to detail
- The ability to sell
- The ability to deliver excellent customer service
- The ability to improve performance through training

Personal qualities

If you are polite, presentable and an articulate individual then you are exactly who we are looking for as you will be talking with clients. You should also have the ability to drive a forklift (training for this will be given and a driving licence is not necessary) and able to do a lot of manual handling.

Qualifications required

GCSE English and Maths at grade C plus (or equivalent) is preferred but not essential.

Future prospects

When you have successfully completed your Apprenticeship you may be given the opportunity to continue in your role or progress onto an alternative support role within the company where you will receive full training and support.

Things to consider

Before you make your application, please ensure that you are able to reliably travel to and from the employer location on a daily basis. Please check bus times/travel arrangements.

Please do not contact the employer directly - for any queries regarding this vacancy, please contact karecruitment@learndirect.com

About the employer

With more than 45 years of expertise in drainage and water management JDP is more than a merchant. We combine quality products, stock in-depth, knowledgeable staff, dedicated delivery and technical assistance to be the one-stop shop for all your project needs.

Employer

John Davidson Pipes Ltd

Address

Townfoot

Longtown

Carlisle

CA6 5LY

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Training provider

Customer Service Level 2 Practitioner Standard 15-16 months

Apprenticeship framework

Customer Service

Training provider

learndirect Apprenticeships Limited

Applications for this apprenticeship are being processed by learndirect Apprenticeships Limited

Contact

karecruitment@learndirect.com


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Closing date: 26 Oct 2017