Customer Service Apprenticeship John Davidson Pipes Ltd
If you are a people person, this Customer Service Apprenticeship at JD Pipes could be perfect for you. You'll earn a wage and work towards a qualification that can open the door to almost any industry.
Closing date: 26 Oct 2017
Total hours per week: 37.50
Possible start date
06 Nov 2017
27 Sep 2017
Intermediate Level Apprenticeship
Are you passionate about people and keen to get ahead? JDP are looking for someone that is committed to providing 1st class customer service.
With more than 45 years of expertise in drainage and water management JDP is more than a merchant. We combine quality products, stock in-depth, knowledgeable staff, dedicated delivery and technical assistance to be the one-stop shop for all your project needs.
Based within one of their stores you will serve customers at the trade counter, process enquiries and orders accurately and within the time dictated by the customer deadline. Customer satisfaction shall be enhanced by prompt, helpful and pleasant service. Customer orders shall be priced in line with company and sales executive recommendations and the guidance should be logically and consistently applied. You will assist with loading of vehicles. You will check and put away incoming stock in the proper location ensuring it is tidy and correctly labelled. You will be required to drive a forklift truck to retrieve and store stock. Due to the nature of the job and the scale of the products being sold there will be a big aspect of manual handling. You will ensure that the workplace is presentable and free of clutter enhancing customer perceptions of JDP and health and safety for all. Towards the end of your Apprenticeship you will be required to travel to other branches to cover staffing needs. All expenses for this will be covered. This aspect of the job is a great opportunity to broaden your people skills and to get to know other people in the organisation.
Your daily activities will include:
• communicating with customers face-to-face, in writing, or on the phone
• promoting products and services
• building customer relationships
• gathering feedback
• problem solving
• delivering 1st class customer service
Upon successful completion of this apprenticeship you will have gained a nationally recognised qualification in Customer Service Level 2, along with functional skills in Maths, English & ICT that will serve you in many jobs to come; and as a valuable member of the team you'll have the opportunity to move into a permanent role where you will be able to continue your career development journey.
All of your training will be provided by learndirect Apprenticeships, the UK's largest provider of Apprenticeships. We've helped lots of people like you develop their skills and gain experience in their chosen field. Every year we find work for and train over 23,000 apprentices.
Requirements and prospects
- The ability to work as part of a team
- Flexible outlook
- Attention to detail
- The ability to sell
- The ability to deliver excellent customer service
- The ability to improve performance through training
Things to consider
Please do not contact the employer directly - for any queries regarding this vacancy, please contact firstname.lastname@example.org
About the employer
John Davidson Pipes Ltd
learndirect Apprenticeships Limited
Applications for this apprenticeship are being processed by learndirect Apprenticeships Limited
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Closing date: 26 Oct 2017