Apprentice Receptionist Jessica Agarwal & Murli Agarwal

To assist the practice team by working within the Reception and Admin department of a busy GP Surgery based in Sparkhill

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Closing date: 27 Nov 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours per week The practice is open from Monday 8.30 – 20.30 Tuesday to Friday 8.30 – 18.30

    Total hours per week: 30.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    28 Nov 2017

  • Date posted

    26 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001314662

  • Positions

    1 available

We are looking for someone to join a team who plays an integral part of a patient’s health and wellbeing journey as an apprentice receptionist. You will deal with patients’ queries, liaising with clinical staff and external professionals using the practices bespoke database.

You will need to have excellent communication skills both face to face and over the telephone. Have good IT and organisational skills. You will be fully trained and gain a qualification in Customer Service Practitioner.

Duties include:

  • Ensuring confidentiality and data protection are observed at all times.
  • Answering the telephone
  • Dealing with patient queries, providing a high standard of customer service
  • Arranging hospital transport
  • Advising patients of chargeable services and processing payments
  • General housekeeping of reception and waiting areas

Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • IT literate
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Personal motivation
  • Ability to work as part of an integrated multi-skilled team
  • Would be desirable if you could speak either Urdu, Punjabi or Hindi
  • Able to work under pressure

Personal qualities

  • Honest
  • Reliable
  • Approachable
  • Empathetic
  • Assertive

Qualifications required

  • GCSE grade C or above in Maths and English (or equivalent) is desired but not essential

Future prospects

To become a competent Receptionist/Administrator in the GP Practice sector or in another similar setting.

About the employer

GP Practice in Sparkhill, Birmingham

Employer

Jessica Agarwal & Murli Agarwal

Address

50

Percy Road

Birmingham

B11 3ND

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Training provider

  • At level 2 City & Guilds Diploma In Customer Service Practitioner
  • Level 1 / 2 Functional Skills in Math, English
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • End Point Assessment                                                

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880 helena.jacinto@ligauk.com


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Closing date: 27 Nov 2017